West offers an extensive range of communication solutions designed to help organizations within three key healthcare segments: providers, payers and pharmacies.
The continuous, long-term engagement and activation of growing patient populations with chronic conditions is becoming critical for organizations shifting to value-based care as they work to deliver Chronic Care Management effectively and with scalability.
Routine Care Management is essential and an important touchpoint with patients and members. It’s about keeping healthy people healthy, deepening patient and member relationships and for providers, proactively capturing revenue.
Telehealth & Remote
When it comes to assessment, diagnosis, treatment, communication, education and healthcare monitoring, Telehealth and Remote Patient Monitoring solutions are driving significant advances with measurable outcomes while maintaining lower healthcare costs.
Financial Care Management
West offers tools, payment solutions and advocacy services designed to make paying a balance easier for patients and to help providers more effectively manage their payment systems. Creating faster processes and higher response rates.
Contact Center Modernization
The healthcare contact center is a critical hub for patient engagement. A “single front door,” efficient use of multi-channel, self-service and intelligent call routing capabilities are key to accelerating connections between patients, information and resources.
As an industry leader in healthcare Cost Management, West can help you identify, recover and protect your organization from improperly paid claims resulting from overpayments and third party liability situations.