PATIENT COMMUNICATION SOLUTIONS
IN THE HEALTHCARE INDUSTRY
The healthcare industry and the innovations that are shaping our well-being globally are evolving at an unprecedented rate. The walls of healthcare institutions are coming down and in their place we are building bridges—conduits of communication and technology that are connecting patients, providers and payers together in ways that are expanding the impact and effectiveness of the continuum of care. The path to an empowered patient is clearer than ever before. West combines technology-enabled communications with clinical resources to help your organization effectively activate and engage patients beyond the clinical setting, across the continuum of care. Connecting with patients in ways that are meaningful and relevant. We are committed to reducing cost, maximizing revenue and improving the quality of care by optimizing your patients’ experience.
Healthcare Audience
West offers an extensive range of communication solutions designed to help organizations within three key healthcare segments: providers, payers and pharmacies.
Healthcare Solutions
Chronic Care
Management
The continuous, long-term engagement and activation of growing patient populations with chronic conditions is becoming critical for organizations shifting to value-based care as they work to deliver Chronic Care Management effectively and with scalability.
Routine Care
Management
Routine Care Management is essential and an important touchpoint with patients and members. It’s about keeping healthy people healthy, deepening patient and member relationships and for providers, proactively capturing revenue.
Telehealth & Remote
Patient Monitoring
When it comes to assessment, diagnosis, treatment, communication, education and healthcare monitoring, Telehealth and Remote Patient Monitoring solutions are driving significant advances with measurable outcomes while maintaining lower healthcare costs.
Clinically Managed
Services
Quickly adding clinical staff with the right skills, at the right time to handle rising patient interaction can be difficult. We give healthcare organizations the flexibility and scalability necessary to handle more patients with fewer resources.
Financial Care Management
West offers tools, payment solutions and advocacy services designed to make paying a balance easier for patients and to help providers more effectively manage their payment systems. Creating faster processes and higher response rates.
Contact Center Modernization
The healthcare contact center is a critical hub for patient engagement. A “single front door,” efficient use of multi-channel, self-service and intelligent call routing capabilities are key to accelerating connections between patients, information and resources.
Cost Management
As an industry leader in healthcare Cost Management, West can help you identify, recover and protect your organization from improperly paid claims resulting from overpayments and third party liability situations.
