Routine Care Management

Routine Care Management



Routine Care Management is an essential and important touch point with patients and members. New payment structures and reimbursements reward organizations for keeping patients healthy and provide a number of important incentives to boost the effectiveness of routine care.

West’s Engagement Center and healthcare notifications help you deliver consistent and successful engagement around prevention and wellness. This is accomplished by providing targeted and timely outreach around immunizations, screenings and other wellness activities geared towards promoting healthy lifestyle choices. Targeted and timely outreach is always conducted in the patient’s preferred communication channel.

West delivers comprehensive routine care management solutions that combine technology-enabled communication with clinically managed services to help you deepen patient relationships, promote healthy behaviors and capture additional routine care revenue.

Technology-enabled Communication

  • Immunization reminders
  • Screening reminders
  • Wellness visit reminders
  • Web-based wellness
  • Health risk assessments

Clinically Managed Services

  • Wellness coaching
  • Behavior change coaching
  • Tobacco cessation support
  • Exception-based interventions

Learn More about the West Engagement Center


Reminder applications drive higher rates of immunizations and meet the appropriate regulatory requirements through proactive, targeted patient outreach. Our applications allow you to inform members who meet particular immunization criteria of any immunizations due and provide a list of potential providers to each patient. Reminder applications also track exceptions for individuals who choose not to receive a particular immunization.

  • Newborn immunizations
  • Childhood
  • Pediatric
  • Adolescent
  • Influenza
  • Pneumonia
  • Pre-teen


Improve screening rates for targeted disease types and gain compliance with screening-related regulatory measures. These automated applications perform outreach to all members in a population identified as meeting the criteria for a particular screening, informs them the screening is due and connects the members to providers to schedule screening appointments.

  • Breast cancer screening
  • Cervical cancer
  • Cholesterol
  • Chlamydia
  • Colorectal cancer
  • Depression
  • Post-partum depression
  • Osteoporosis
  • Prostate cancer (DRE)

Learn how Ochner Improved Colorectal Test Screening Rates through West Outreach

Other Wellness Applications

Postpartum Care
Ensure timely postpartum care and reduce type 2 diabetes risks for women who had gestational diabetes during pregnancy. West’s outbound applications remind women when it’s time to schedule their postpartum follow up visits or get their oral glucose tolerance tests.

  • Postpartum follow up
  • Postpartum glucose tolerance test

Child Wellness
Well-child visits provide a critical opportunity to raise questions and concerns about a child’s development, behavior and general well-being. This outbound application drives higher rates of well child visits and can be used at suggested visit intervals ranging from one to 48 months of age.

Blood Lead Test
Protect children from exposure to lead and meet mandatory blood lead testing requirements. This outbound application performs an outreach to parents of children who need to have blood lead tests and provides lists of potential providers.

Health & Wellness Coaching

Innovative methodologies and engagement practices combined with advanced health data analysis places our Wellness Coaching Program above the ordinary. Customized wellness plans for each individual include unlimited access by phone, email and instant messages, health risk assessments and fun, personalized engagement approaches. Our MedChoice Support interactive tool guides individuals through key health decisions.

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Incentive Management

Our comprehensive Wellness Incentive Program is designed to help drive participation in wellness programs, improve health and productivity and decrease medical costs. Individuals can sign up online for health trackers and workshops, then earn points and rewards for participating in wellness activities. You can choose from a variety of add-on services that specifically meet your needs in collaboration with a program consultant who helps develop a wellness plan and tailored incentive programs.

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