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Services & Solutions
- - West Services
  - Digital Media
    - - Solutions
        GlobeNewswire Distribution
        
        Webcasting & Streaming
        
        Monitoring
        
        Webhosting
        
        Targeting
      - Digital Media
        Our suite of solutions enables PR, IR, corporate communications and marketing professionals to deliver product announcements, investor days, marketing webinars, employee town halls―the events and announcements that build brand, drive sales and engage key audiences for your business.
  - Unified Communications Services
    - - Solutions
        Cloud Contact Center
        
        Conferencing & Collaboration
        
        Hosted Voice & Networks
        
        Webinars & Enterprise Streaming
      - Unified Communications Services
        
        Through our Unified Communications line of business, West is simplifying technology applications, improving their performance and creating suites of services and solutions that meet our clients’ varying objectives. By focusing a large portion of our time, energy and investment in the Unified Communications space, we’re building connections with employees, partners, devices, supply chain links and beyond. Learn More
  - Interactive Services
    - - Solutions
        IVR & Self-Service
        
        Proactive Notifications & Mobility
        
        Cloud Contact Center
        
        CX Design & Methodology
      - Interactive Services
        
        With a clear understanding of the challenges brands in all industries face, West Interactive Services applies nearly 30 years of experience designing and integrating leading technology for enterprises worldwide to create communication solutions that strengthen customer engagement. West’s cloud-based solutions are designed to increase productivity by enabling secure, seamless interaction across voice, mobile and other channels.
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  - Specialized Agent Services
    - - Solutions
        Revenue Generation
        
        Health Advocate
      - Specialized Agent Services
        
        Our Specialized Agent Services line of business combines highly skilled subject matter experts with proven analytics and technology to provide solutions for the fast-growing healthcare market. In addition to being the leading provider of healthcare advocacy products and services, West also offers business-to-business sales across multiple verticals.
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  - Telecom Services
    - - Solutions
        Cloud Voice & Messaging
        
        Tandem Voice Services for Carriers
      - Telecom Services
        
        West Telecom Services connects people and unites networks by delivering interconnection services for all types of providers, including wireless, wireline, cable and voice over Internet protocol (VoIP). We operate a next-generation national network, providing carrier-grade interconnections, reducing costs and merging traditional telecom, mobile and IP technologies onto a common, efficient backbone.
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  - Safety Services
    - - Solutions
        Public Safety
        
        Carrier Services
        
        Enterprise E911 Solutions
        
        Alarm & Security
        
        Next Generation + i3 Solutions
        
        IoT/M2M
      - Safety Services
        
        Through our Safety Services line of business, we connect people to sources of protection and security by enabling organizations to locate, route, transport and deliver emergency communications. Our seamless, reliable solutions place us at the core of our nation’s emergency response infrastructure, facilitating more than 440 million 9-1-1 transactions each year. And, with each new advance in technology, we continue to evolve our portfolio of emergency communications services.
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Public Safety

IntradoIndustriesPublic Safety

Public Safety

PUBLIC SAFETY

Government and Public Safety entities often have small budgets and big responsibilities—to meet the needs of thousands, or even millions, of constituents in a timely, effective manner. West offers agencies of all sizes the resources needed to connect with the public in a wide variety of ways, from proactive initiatives to reactive responses.

We act as a single source for secure, compliant solutions that include self-service tools, alerts and notifications in the event of a disaster or other emergency, surveys, event services, conferencing solutions and advanced E911 solutions designed specifically for your government agency’s needs. We understand the magnitude of the decisions you have to make on a daily basis, and we’re equipped to help you reach the people who count on you most.

We can also help your agency by providing cost reductions via call automation and improved call handling processes, as well as secure facilities, networks and call delivery systems.

Public Safety Solutions

Call Handling

Call Handling

Our purpose-built solutions offer a fully-integrated suite of Call Handling equipment and services, spanning the entire workflow of public safety – from E9-1-1 emergency response and command and control to digital justice and corrections.

Geographic Information Systems

Geographic Information Systems

While Geographic Information System (GIS) data has played a role in legacy 9-1-1 environments, in Next Generation 9-1-1 (NG9-1-1) deployments, GIS takes center stage, delivering enhanced functionality that dramatically reduces response times.

Powerdata Services

PowerData Services

PowerData Services helps you manage the seemingly endless flood of information to get the right information to the right resource at the right time.

Thor Shield

Operational Continuity

What if disaster strikes and the situation is out of your control? Where do you turn when large-scale events consume all of your resources? Operational Continuity planning is the answer.