Create a Stand-out Buying Experience with Inbound and Outbound Communication Solutions
You want people to buy (and continue buying) from your business, and we know that nothing inspires brand loyalty more than exceptional customer service.
In a consumer-driven market, intelligent containment and communication solutions can help you deliver multi-channel care that lives up to your brand’s reputation throughout the buying process — from promotion and purchase, to loyalty programs and account management, to shipping and satisfaction guarantees.
High-touch. High impact. High visibility. Low cost. You’ll empower representatives to deliver high-touch customer service where it matters most, and simplify and speed up interactions across the board.
West has decades of experience analyzing the customer journey and data points to build inbound and outbound communication solutions that cater to specific challenges while dramatically reducing the costs of service. We’ll help you innovate, relate, respond and truly connect with the people who keep your business in business.
- Make your brand available for self-service inquiries about order status, store hours and more — 24/7, even during peak sales seasons [Learn More]
- Streamline customer identification and authentication, and improve first-contact resolution [Learn More]
- Save on inbound care costs by delivering well-timed order confirmations, delivery notifications and more [Learn More]
- Prepare and deliver scheduled or ad hoc campaigns across customers’ preferred channels [Learn More]
- Increase sales with personalized promotions, informed by purchase history and demographic trends [Learn More]
- Mitigate fraud risk by protecting buyers’ personal information, payment data and call recordings [Learn More]
- Gather and honor any array of customer preferences, from centralized to store-level functions [Learn More]
- Readily reply to customers on the channels they choose [Learn More]
- Minimize stress on your IT department, and provide more meaningful information about each transaction [Learn More]
- Optimize call flows and outbound campaigns using customer data, market trends and voice of the customer [Learn More]
Connect with customers more often, more quickly. Increase productivity in your contact center. Deliver consistency, convenience and joy. Improve your market perception and reap ROI.