Get it There and Keep Conversation Going
You have to get cargo where it needs to go, without delay and without complication. Customer perceptions decide your brand’s reputation, and your reputation is your bottom line. Business rides on your ability to meet expectations; and efficient, timely communication with your workforce and with your customers is just the ticket.
While you stay focused on the logistics, West will help you concentrate on communication solutions that keep up with transportation and cut costs.
Technology changes quickly. West has years of experience developing and quickly deploying world-class solutions that integrate seamlessly with existing communication infrastructure and rise to the innovative measures customers expect — limiting confusion, ambiguity and inefficiency. This pushes unnecessary expenses out of your existing operational processes, while enhancing the overall customer experience and driving financial results.
- Automate hours/location inquiries, rate quotes, pick-up scheduling, current transit times or proof of delivery [Learn More]
- Proactively deliver updates that preempt the need for inbound service calls [Learn More]
- Create and deploy notifications, including weather alerts, scheduling changes and more [Learn More]
- Ensure security of customer information and payment transactions [Learn More]
- Empower customers to express and manage their communication preferences [Learn More]
- Recognize users and predict their intent to make every interaction that much easier [Learn More]
- Make the most of fewer reps’ time and expertise by enhancing visibility into customer information [Learn More]
- Interact with customers and employees on the devices most convenient for them [Learn More]
- Continuously improve strategies by gathering customer feedback and analyzing custom data reports [Learn More]
- Design custom applications for fuel and fleet management, payroll, asset tracking and more [Learn More]
- Increase speed-to-deployment without additional strain on internal IT or development resources [Learn More]
Promise reliability and a consistent experience for individuals and businesses. Be more attentive, avoid costs and improve workforce efficiency.