Reduce customer effort and make your self-service IVR solution more effective with improved identification and containment strategies.
AVOKE Call Browser
With no IT requirements, the AVOKE Call Browser gives you on-demand access to your analytics data to make customer experience optimizations at any time.
West Customer Effort Index
Go beyond CSAT and NPS with the West Customer Effort Index, which compares your customer effort ratings with your competitors and industry average.
How It Works
AVOKE is easy to set up and easy to use. Customers dial in, and you see the entire interaction from start to finish with key points highlighted for your review. That’s it.