Easy to Get Started, Easy to Use
AVOKE doesn’t require any extra work from you or your customers. As a cloud-based service, it’s easy to get the analytics solution up and running so it can evaluate your customer interactions as they exist today. AVOKE begins analyzing the customer experience at the moment a caller dials the phone.
The customer initiates the conversation.
Interactions are recorded, transcribed and classified in the cloud.
Engagement with a virtual assistant and/or a contact center agent occurs as normal. Zero IT integration required.
Patented technology extracts metadata from the interaction, eliminating the need to ingest call recordings, logs or transactions from other systems. AVOKE then displays the entire call as a sound wave with key points highlighted for easy viewing, including time in IVR, time in queue and transfers to an agent.
Want more information about AVOKE Analytics? Schedule a demo today.
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reduction in transfers
identified as unnecessary
AVOKE helps identify problems our clients never knew existed. Analytics focused on customer experience optimization can uncover a suite of potential issues and opportunities in all of the following categories:
Failure to Connect
Deadend with Error
Deadend without Error
Long Virtual Assistance Time
Long Wait in Queue
Agent Asks for ID Again