Multi-channel Integration and Routing
Easily coordinate agents in multiple call centers and even those working from home to make the most of their time, boosting efficiency and cost savings. You can also manage new and existing communication channels to route conversations to skilled representatives anywhere in the world, with the context and customer information they need to provide standout customer care.
Your brand can’t afford a data breach, but you also can’t afford to neglect customers by excluding sensitive data from your customer service systems. West Secure is the first and only solution in the U.S. to descope your data center and provide a seamless, absolutely secure experience for your customers.
Agent Performance Optimization
Front-of-call automation, an agent management portal, desktop integration and information security helps agents be more flexible on the job, which increases satisfaction. Plus, cloud-based solutions reduce telecom and infrastructure expenses and ensure that your business is poised for rapid growth without geographic, scale or volume limitations.