Communications Hub

STREAMLINE YOUR CX BY AGGREGATING EVERY COMMUNICATION ACROSS EVERY CHANNEL — REGARDLESS OF TECHNOLOGY VENDOR

To keep up with today’s customer, enterprises rely on multiple programs, platforms and technology vendors to deliver a variety of communication options. But a messy mix of software makes it difficult to gain a holistic view of a customer’s journey and to send relevant messages from channel to channel. Communications Hub aggregates disparate communication solutions, regardless of vendor, to provide a 360-degree view of every customer across every channel.

46%

of organizations cite operational silos as the biggest obstacle in using customer data

Features include:

All your technology vendors send customer transaction data from multiple sources, including text messages, IVR and contact centers, which is compiled in a secure, at-a-glance reporting system.

Filters allow users to drill down targeted parameters, including count distribution, success rate by vendor, channel success over time, campaign by channel and richer search features.

The vendor-agnostic solution lets companies leverage existing investments and reveals new communication opportunities. By streamlining operations, it also reduces costs, improves visibility and promotes business unification.

Deliver more consistent experiences across channels, send timelier and more accurate notifications, reduce redundancy and minimize customer fatigue caused by overcommunication.

Download our product data sheet to learn more. Contact a West specialist today if you are interested in a detailed product demo.


West Corporation

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