Proactive Strategies to Realize Goals and Ensure Compliance
Technology is changing all the time, and regulations on proactive communications aren’t far behind. West’s in-house experts in compliance, network management, application monitoring and data analytics ensure that your notifications platform is up-and-running at its best.
You will stay ahead of customer needs with voice and SMS/text notifications and blended interaction capabilities that seamlessly integrate with your other communication systems. Scalable multi-channel infrastructure, supported by robust preference and campaign management tools and cross-industry experience, offers absolute security, mobility and personalization.
brand interactions will
be automated by 2020
Compliance experts monitor regulation changes, reduce compliance risk and remove the burden of adherence from your organization.
Expert customer journey assessments evaluate your targets’ needs and behaviors to inform notification strategies and applications that uniquely support them to achieve your business objectives.
Expert application developers work with you to identify and design applications most likely to engage customers with speech recognition and other custom features.
Business intelligence experts help dissect campaign and customer data to refine campaign strategies and maximize ROI.
Managed service decreases time to market and ensures automatic upgrades to the latest cloud-based software. A pre-production testing environment and comprehensive application lifecycle management help you deliver a smooth customer experience. 24/7×365 monitoring and support provides day-to-day assurance.