AVOKE is the only customer experience optimization solution that monitors the full breadth of your customers’ interactions from the moment customers dial until hang up, connecting voice with chat and text interactions for analysis and optimization.
Assessments and Design
Evaluate the customer journey on the front end to identify gaps, unforeseen challenges and opportunities. Designing and testing communication solutions against the needs of your customer base inspires brand differentiation and operational effectiveness to improve the overall customer experience.
Application Development and Testing
Design and deploy applications that support your brand’s unique challenges and customer demands, from natural language speech recognition to secure payment processing. Developing and testing applications in a stable environment ensures tip-top solution functionality, speed-to-market and up-to-the-minute innovation.
Network Management and Security
Up-time and absolute security are critical to the consistency of your customer experience. Solution integration expertise, 24/7×365 monitoring, geographic redundancy and expert technical support give your stakeholders the confidence that interactions will always be as smooth as possible.
Strategic Account Support and Communication Hub
Cross-functional collaboration paves the way for better customer communication strategies and strategic improvements. Consultative partnership is one of the most important things West provides our clients, and we have created an internal structure to make sure that we proactively have open dialogue with you and earn our seat at your decision-making table.
Business Intelligence and Data Analytics
Use what you learn from the market and internal data to maximize efficiencies and perpetually improve contact strategies. Conduct in-channel or cross-channel analysis; single-or cross-campaign evaluation with the help of dedicated data analytics experts who not only understand your goals, but hold themselves personally accountable for achieving them.