Create and Integrate Applications For Your Unique Users
Application design and development pros use what they learn from assessments and data to design, refine and implement applications that meet your business, marketing and customer service objectives. We conduct Wizard of Oz (WOZ) testing prior to coding, and ongoing usability testing.
Speech scientists identify need for natural language recognition, consult on dialog design and offer ongoing speech tuning, across multiple languages and dialects. This improves effectiveness and ease of use in voice and SMS/text channels, and helps you ensure healthy function of applications throughout their lifecycles.
Human factors analysis and smart voice of the customer feedback mechanisms help predict user-intent and make recommendations to refine existing applications and strategies.