Multi-Channel Orchestration, Stability
Effective multi-channel customer engagement requires secure management of many moving parts, including platforms, applications, databases and personnel.
West offers centralized enterprise routing, workforce management and campaign administration solutions, with a 24/7×365 Network Operations Center (NOC) and support, should you need it. From technology integration, to capacity management, to workforce training and ongoing consultation, we help you ensure that your cloud-based communication solutions –– whether sourced by West or a third-party –– are meeting your expectations.
Geographically redundant data centers secure your platforms and information. In-house compliance experts monitor local, state, federal and industry-related regulatory relationships to keep you ahead of any potential risk.