Safety Services

Safety Services

Top 10 Reasons Organizations Choose
Enterprise Solutions from West

One of your employees in a regional office dials 9-1-1. Do you know precisely where she is, including which building, floor, and room number? Does your security team know that there’s an employee in distress who needs assistance?

At West, our enterprise solutions help you protect your most important resources: your employees, your students and your customers. We help you meet E9-1-1 regulations while keeping costs in check.

  1. THE LARGEST E9-1-1 COVERAGE IN THE INDUSTRY
    West Safety Services provides E9-1-1 connectivity to over 6,000 Public Safety Answering Points (PSAPs) across the US and Canada. When seconds count, your users will be connected to the nearest emergency assistance.
  2. COMPLIANCE WITH ALL E9-1-1 LEGISLATION AND STANDARDS
    West Safety Services’ solutions help you comply with FCC, CRTC, state, and local E9-1-1 regulations, and avoid legislated fines and other penalties.
  3. PROVEN COMPATIBILITY WITH THE WIDEST RANGE OF VENDORS
    With more customers than any other E9-1-1 provider, West Safety Services’ solutions are proven to be compatible with the industry’s widest range of VoIP equipment vendors for quick and simple E9-1-1 integration.
  4. EASY-TO-USE E9-1-1 PROVISIONING TOOLS
    West Safety Services makes provisioning easy. Records can be uploaded via batch file or a custom SOAP/XML interface, and are processed in real-time. With the industry’s lowest percentage of address validation rejections and no-charge error correction, West ensures record provisioning is hassle-free.
  5. WORLD-CLASS, PERSONALIZED SERVICE AND SUPPORT
    With an expert understanding of emergency calling for IP telephony, West Safety Services’ professional services team can help you with even the most complex E9-1-1 problems. Additional online support is available via West’s Technical Support Center, where troubleshooting tips, a 24/7/365 emergency number and email/web support are only a click away.
  6. SUPERIOR NETWORK RELIABILITY
    West Safety Services provides continuous E9-1-1 call routing service 24/7/365 over a geo-redundant network with no single point of failure. Our reliable network infrastructure is built to the high standards necessary for emergency services.
  7. EFFICIENT AND ACCURATE SOLUTION DEPLOYMENT
    West Safety Services provides step-by-step support during the sales, implementation, testing, and maintenance phases. We’ll make sure deployment of your E9-1-1 solution is handled accurately and efficiently, within the shortest time frame possible.
  8. COST-EFFECTIVE SOLUTIONS FOR ALL ENTERPRISES
    West Safety Services’ competitive pricing structure ensures cost-effective E9-1-1 support is available for organizations of all types and sizes, including hosted multi-tenant VoIP, UC as a service, residential VoIP, SIP trunking, VRS/TTS, telematics, and call center providers.
  9. POWERFUL REPORTING AND MONITORING TOOLS
    West Safety Services makes comprehensive reporting and monitoring tools available in an intuitive, user-friendly dashboard. These tools include call recordings, call detail records and more.
  10. SUPPORT FOR THE MOST COMPLEX DEPLOYMENTS
    West Safety Services has implemented its E9-1-1 solutions in many challenging network deployments across North America. Rest assured that West has an E9-1-1 solution to solve for your unique requirements or complex networks.

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