Terms & Conditions


Terms & Conditions

The documents below contain terms and conditions applicable
to West Safety Services Enterprise products and services:

Products and Services for Enterprise/Business

General Terms
General Terms for Enterprise 911

Specific Products and Documentation

Product/Service Documentation
Emergency Routing Service for USA Emergency Routing Service (ERS) for USA Service Guide
Emergency Routing Service for Canada Emergency Routing Service (ERS) for Canada Service Guide
Desk Alert Desk Alert Data Sheet
Phone Discovery Manager Phone Discovery Manager Data Sheet
Emergency Gateway Emergency Gateway Data Sheet
Support and related terms Technical Support, License, and Maintenance and Implementation Service Guide
PS/ALI Services Location Data Management for MLTS Operators (PS/ALI) Web-Based Service Guide

* Note: These terms and conditions are for Enterprise E911 only. If you are looking for PSAP Call Handling terms please visit Here.

The documents below contain terms and conditions applicable
to West Safety Services Call Handling products and services:

* Note: These terms and conditions are for PSAP’s including VIPER software and hardware only. If you are looking for Enterprise E911 terms please visit Here.

West is committed to supporting public safety’s transition to Next Generation 9-1-1. We work with both 9-1-1 authorities and integrators to deploy ESInets and maintain these critical network connections.

To request conversion and integration support from West, please complete the i3 Transition Request Form and submit to ESINetDeployments@west.com. We will respond within 5 business days to initiate the next steps for your project.


West Corporation

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