The documents below contain terms and conditions applicable
to West Safety Services Enterprise products and services:
Products and Services for Enterprise/Business
General Terms
General Terms for Enterprise 911
Specific Products and Documentation
| Product/Service | Documentation |
|---|---|
| Emergency Routing Service for USA | Emergency Routing Service (ERS) for USA Service Guide |
| Emergency Routing Service for Canada | Emergency Routing Service (ERS) for Canada Service Guide |
| Desk Alert | Desk Alert Data Sheet |
| Phone Discovery Manager | Phone Discovery Manager Data Sheet |
| Emergency Gateway | Emergency Gateway Data Sheet |
| Emergency Gateway Maintenance Plus Services | Emergency Gateway Maintenance Plus Service Addendum |
| Emergency Gateway Managed Service | Emergency Gateway Managed Service Guide |
| Support and related terms | Technical Support, License, and Maintenance and Implementation Service Guide |
| PS/ALI Services – Web | Location Data Management for MLTS Operators (PS/ALI) Web-Based Service Guide |
| PS/ALI Services – DFE | Location Data Management for MLTS Operators (PS/ALI) Direct File Exchange Service Guide |
| PSAP Link Service Guide | PSAP Link Service Guide |
* Note: These terms and conditions are for Enterprise E911 only. If you are looking for PSAP Call Handling terms please visit Here.
The documents below contain terms and conditions applicable
to West Safety Services Call Handling products and services:
- Call Handling products and services for PSAPs, including VIPER® software and hardware
* Note: These terms and conditions are for PSAP’s including VIPER software and hardware only. If you are looking for Enterprise E911 terms please visit Here.
West is committed to supporting public safety’s transition to Next Generation 9-1-1. We work with both 9-1-1 authorities and integrators to deploy ESInets and maintain these critical network connections.
To request conversion and integration support from West, please complete the i3 Transition Request Form and submit to ESINetDeployments@west.com. We will respond within 5 business days to initiate the next steps for your project.
Legal Entity Name Change
- Announcement of Intrado Name Change
- Intrado Communications Inc. name change to West Safety Communications Inc.
- Intrado Inc. name change to West Safety Services, Inc.
- Intrado Systems Corp name change to West Safety Solutions Corp.
- Intrado Canada, Inc. to West Safety Services Canada, Inc.
- 911 ETC., Inc. merger into West Safety Services, Inc.
