The documents below contain terms and conditions applicable
to West Safety Services Call Handling products and services:

• Call Handling products and services for PSAPs, including VIPER® software and hardware
  • Call Handling Legal Terms
  • Call Handling Maintenance and Support Terms
  • TXT29-1-1 Power Service Guide
  • TXT29-1-1 Service Guide for 3rd Party CPE

* Note: These terms and conditions are for PSAP’s including VIPER software and hardware only. If you are looking for Enterprise E911 terms please visit Here.

West is committed to supporting public safety’s transition to Next Generation 9-1-1. We work with both 9-1-1 authorities and integrators to deploy ESInets and maintain these critical network connections.

To request conversion and integration support from West, please complete the i3 Transition Request Form and submit to ESINetDeployments@west.com. We will respond within 5 business days to initiate the next steps for your project.

Legal Entity Name Change

• Announcement of Intrado Name Change
• Intrado Communications Inc. name change to West Safety Communications Inc.
• Intrado Inc. name change to West Safety Services, Inc.
• Intrado Systems Corp name change to West Safety Solutions Corp.
  • West Safety Solutions Corp W-9
  • West Safety Solutions Corp IRS Acknowledgement
• Intrado Canada, Inc. to West Safety Services Canada, Inc.
• 911 ETC., Inc. merger into West Safety Services, Inc.
  • West Safety Services, Inc W-9