West is now Intrado. Please click here for a list of affected entities, legal documentation and new W9s, as well as answers to common questions.
The documents below contain terms and conditions applicable
to West Safety Services Enterprise products and services:
Products and Services for Enterprise/Business
| Purchasing from Intrado directly? | Purchasing from a Reseller? |
|---|---|
| These terms apply: General Terms for Enterprise 911 |
These terms apply: End User Terms |
Popular Products and Documentation
| Product/Service | Documentation |
|---|---|
| Emergency Routing Service (ERS) | Emergency Routing Service (ERS) for USA Service Guide |
| Emergency Gateway | Emergency Gateway Data Sheet |
| Desk Alert | Desk Alert Data Sheet |
| Support and related terms | Technical Support, License, Maintenance, and Implementation |
Other Products and Documentation
| Product/Service | Documentation |
|---|---|
| Emergency Routing Service for Canada | Emergency Routing Service (ERS) for Canada Service Guide |
| Phone Discovery Manager | Phone Discovery Manager Data Sheet |
| Emergency Gateway Maintenance Plus Services | Emergency Gateway Maintenance Plus Service Addendum |
| Emergency Gateway Managed Service | Emergency Gateway Managed Service Guide |
| PS/ALI Services – Web | Location Data Management for MLTS Operators (PS/ALI) Web-Based Service Guide |
| PS/ALI Services – DFE | Location Data Management for MLTS Operators (PS/ALI) Direct File Exchange Service Guide |
| PSAP Link Service Guide | PSAP Link Service Guide |
* Note: These terms and conditions are for Enterprise E911 only. If you are looking for PSAP Call Handling terms please visit Here.
The documents below contain terms and conditions applicable
to West Safety Services Call Handling products and services:
- Call Handling products and services for PSAPs, including VIPER® software and hardware
* Note: These terms and conditions are for PSAP’s including VIPER software and hardware only. If you are looking for Enterprise E911 terms please visit Here.
