Category: Healthcare

Category: Healthcare

Posted on May 31, 2017 by West Corporation  

Healthcare Informatics Ranks West in the Top 50 on the HCI 100 List

OMAHA, Neb., May 31, 2017 /PRNewswire/ — West Corporation, a global provider of communication and network infrastructure services, is #41 on the 2017 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue.

This is the 2nd consecutive year West has appeared on the prestigious list, with approximately $325 million of revenue in 2016 derived from its healthcare practice.

“The path to delivering a high-value patient experience combines the best clinical services with the most convenient, responsive and patient-centric communication services,” said Robert J. Dudzinski, Pharm.D., and Executive Vice President at West Corporation. “As a healthcare patient’s expectations evolve, we seek to leverage patient touchpoints to deepen connections between the healthcare organization and the patient by delivering intelligent and predictive interactions.” Dr. Dudzinski added, “In order to empower your staff to deliver superior and relevant customer service, you need automated self-service solutions combined with clinical resources to activate and engage patients. Handoffs should be seamless and intelligent, making sure patient information flows from automated system to live agents and back.”

West helps providers, payers, employers, pharmacies, manufacturers and ACOs optimize communications to better navigate the complex healthcare system and lower the overall cost of delivering care. West’s healthcare products and services include healthcare advocacy and wellbeing, automated multi-channel notifications, contact center modernization, as well as population and consumer analytics.

Published in May, the HCI 100 ranks vendors with the highest revenues derived from healthcare IT products and services earned in the U.S. based on financial information from the previous year. HCI editors collaborate with Porter Research and ST Advisors for essential research and analysis.

HCI has compiled The Healthcare Informatics 100 for 26 years.

For more information about the HCI 100, visit

About West Corporation
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialized agent services.

For 30 years, West has provided reliable, high-quality voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000 or visit

Media Contact: Marcia Rhodes: / 480-664-8412 x 15

Posted on May 31, 2016 by West Corporation  

Healthcare Informatics Ranks West #42 on the HCI 100 List

Provider of patient engagement technology debuts on the 2016 list of industry leaders

OMAHA, Neb.–June 1, 2016 — West Corporation, a leading provider of technology-enabled communication services, has ranked 42nd in the 2016 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue. The company earned a spot on The Healthcare Informatics 100 with approximately $300 million of revenue in 2015 derived from its healthcare practice.

This is the first time West has appeared on the prestigious list, which recognizes industry players and gives a true snapshot of where providers are spending their healthcare IT dollars. Read More >

PM360 Online

Posted on April 15, 2016 by PM360 Online  

12 New Ways to Help Patients Adhere to Treatment

We have all heard the numbers. Medication nonadherence can cost the healthcare industry billions of dollars ($337 billion in 2013 to be exact, according to Express Scripts). The pharmaceutical industry also loses—$188 billion annually, according to a 2012 Capgemini report. And often the patient loses.

Health Management Technology

Posted on March 29, 2016 by Health Management Technology  

Should You be Texting Your Patients?

Text messaging is one of the fastest growing and widely adopted communication channels in the United States. On average, people check their phones every six-and-a-half minutes, 150 times a day. According to CTIA, it takes 90 minutes for the average person to respond to an email but only 90 seconds to respond to a text message.

HR Magazine

Posted on March 1, 2016 by HR Magazine  

Are You in a Bully-Prone Industry?

During more than two decades as a nurse, researcher, and occupational safety and health manager, Peggy Berry, SHRM-SCP, has witnessed—and listened to stories about—countless incidents of workplace bullying.

NG911 NOW Coalition

Posted on February 23, 2016 by NG911 NOW Coalition  

9-1-1 Organizations Launch Next Generation Accelerated Deployment Effort

A coalition of 911 public safety and industry leaders, in cooperation with the National 911 Program and the Next Generation 911 Institute, today announced a nationwide effort to accelerate the implementation of Next Generation 911 (NG911) services by the end of 2020.

HIT Leaders and News

Posted on February 17, 2016 by HIT Leaders and News  

Right Combination of Technology Activates Patients

A core goal of any healthcare practitioner is to encourage patients to either begin, continue, or cease an action or series of actions. How do you communicate with patients in order to compel them to a specific, pre-determined action? Following are common desired patient actions that can be achieved using the right engagement and activation strategies.

Healthcare Dive

Posted on February 8, 2016 by Healthcare Dive  

How Physician’s Handle Payment Reform

While the physician burdens of payment reform vary depending on the type of practice, some of the stresses are fairly universal, experts tell Healthcare Dive, and some have potential solutions.

Posted on January 31, 2016 by  

The Evolution of the Medical Second Opinion

Requesting a second opinion can be a touchy subject for a patient. I’d like to think that when I was in practice, I was never offended when a patient’s family requested a second opinion, but that probably doesn’t universally reflect my response in every circumstance. But I am confident in saying that as often as not, I would be the one suggesting that we get another pair of eyes to look at the problem.