Company News

Company News

Posted on September 8, 2016 by Dan Gordon  

West Enhances Its Cloud Contact Center Solution

West, a provider of cloud-based communication applications and services, has enhanced its Cloud Contact Center with the addition of multichannel capabilities, including support for email, web chat, and text messaging; network-based queuing; and inbound and outbound call blending.

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ABA Bank Marketing

Posted on August 23, 2016 by Greg Ablett, SVP, West Interactive Services
Source: ABA Bank Marketing

Machine Learning for Better CX

Banking and financial services companies have made significant strides towards creating more personal user experiences. But in an industry where competition for customers’ attention is fierce—yet information security is of the utmost concern—evolving to keep up with expectations for choice, convenience and control requires thoughtful investments in how data is consumed and applied…

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Posted on August 17, 2016 by SchoolMessenger  

West’s Education Group Applauds FCC Action

SCOTTS VALLEY, CA, August 8, 2016 — West Corporation, a leading provider of technology-enabled communications services, today applauded Federal Communications Commission (FCC) action that grants broad exceptions for many school-related and emergency communications to parents and guardians under the Telephone Consumer Protection Act (TCPA).

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Posted on July 14, 2016 by Dan Gordon, SVP, Strategy and Development, West Interactive
Source: Energy Central

How the E&U Industry Can Improve Customer Sentiment

Creating a connected customer experience (CX) in the energy and utilities industries calls for equal helpings of connectivity, optimization and orchestration. But many energy and utility (E&U) providers are still perfecting their recipe for delivering satisfactory CX…

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Posted on June 9, 2016 by Nicole Pianalto, Sr. Support Engineer, West Safety Services  

Cool Tools for the PSAP at NENA 2016 – Viper Joins the Tiny House Movement

Have you noticed? A wave of downsizing is sweeping across the country in the form of the Tiny House. According to The Tiny Life website, the typical American home is around 2,600 square feet, whereas the typical small or tiny house is between 100 and 400 square feet. Smaller houses are easier to clean and maintain; they require less land and allow more time for experiences.

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Posted on May 31, 2016 by West Corporation  

Healthcare Informatics Ranks West #42 on the HCI 100 List

West Corporation has ranked 42nd in the 2016 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue. The company earned a spot on The Healthcare Informatics 100 with approximately $300 million of revenue in 2015 derived from its healthcare practice.

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PM360 Online

Posted on April 15, 2016 by PM360 Online  

12 New Ways to Help Patients Adhere to Treatment

We have all heard the numbers. Medication nonadherence can cost the healthcare industry billions of dollars ($337 billion in 2013 to be exact, according to Express Scripts). The pharmaceutical industry also loses—$188 billion annually, according to a 2012 Capgemini report. And often the patient loses.

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Posted on April 8, 2016 by SchoolMessenger  

West’s SchoolMessenger Solutions Honored with Six SIIA Education CODiE Award Finalists in Three Categories

West Corporation, a leading provider of technology-enabled communication services, today announced four SchoolMessenger products from West’s Education group are finalists in one or more categories of the 2016 Software & Information Industry Association (SIIA) CODiE Awards. The SIIA CODiE Awards are the premier awards for the software and information industries, and have been recognizing product excellence for more than 30 years.

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