West, a provider of cloud-based communication applications and services, has enhanced its Cloud Contact Center with the addition of multichannel capabilities, including support for email, web chat, and text messaging; network-based queuing; and inbound and outbound call blending.
Banking and financial services companies have made significant strides towards creating more personal user experiences. But in an industry where competition for customers’ attention is fierce—yet information security is of the utmost concern—evolving to keep up with expectations for choice, convenience and control requires thoughtful investments in how data is consumed and applied…
SCOTTS VALLEY, CA, August 8, 2016 — West Corporation, a leading provider of technology-enabled communications services, today applauded Federal Communications Commission (FCC) action that grants broad exceptions for many school-related and emergency communications to parents and guardians under the Telephone Consumer Protection Act (TCPA).
Creating a connected customer experience (CX) in the energy and utilities industries calls for equal helpings of connectivity, optimization and orchestration. But many energy and utility (E&U) providers are still perfecting their recipe for delivering satisfactory CX…
SchoolMessenger Communicate from West Corporation’s Education group has received the FERPA privacy badge in recognition of its alignment with iKeepSafe’s FERPA guidelines.
Have you noticed? A wave of downsizing is sweeping across the country in the form of the Tiny House. According to The Tiny Life website, the typical American home is around 2,600 square feet, whereas the typical small or tiny house is between 100 and 400 square feet. Smaller houses are easier to clean and maintain; they require less land and allow more time for experiences.
West Corporation has ranked 42nd in the 2016 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue. The company earned a spot on The Healthcare Informatics 100 with approximately $300 million of revenue in 2015 derived from its healthcare practice.
West Corporation today announced a white paper addressing school and student data privacy. “School and Student Data Privacy: Nine Considerations for Community Engagement” provides an overview of school data privacy best practices with a focus on technology, family involvement and communication.
We have all heard the numbers. Medication nonadherence can cost the healthcare industry billions of dollars ($337 billion in 2013 to be exact, according to Express Scripts). The pharmaceutical industry also loses—$188 billion annually, according to a 2012 Capgemini report. And often the patient loses.
West Corporation, a leading provider of technology-enabled communication services, today announced four SchoolMessenger products from West’s Education group are finalists in one or more categories of the 2016 Software & Information Industry Association (SIIA) CODiE Awards. The SIIA CODiE Awards are the premier awards for the software and information industries, and have been recognizing product excellence for more than 30 years.