Customers demand service when and how they want it. Today, that usually means texts or other mobile communication. At the same time, you need to reduce call volume and increase profitability. How do you accomplish both? With Proactive Notifications from West, a managed provider.Contact Us >
Our marketing specialists are available Monday through Friday between 8:00 a.m. and 4:00 p.m. CST.
Eliminate unnecessary truck rolls and improve customer service.
Appointment verification, ETA reminders, service issues and new customer welcome messages using Proactive Notifications.
annual savings in agent costs.
Prevent lapses in patients’ prescription refills.
Outbound SMS reminders.
higher refill rate +
$71 million projected revenue growth.
Reduce inbound calls during major weather events.
Proactive voice messages to customers experiencing power outages.
reduction in inbound calls.
Outbound voice notifications with automatic answering machine detection and right party authorization.
Send alerts. Let your customers reply. Have conversations with your customers. All possible in multiple languages.
Chatbot “agents” provide customers with intuitive SMS conversations to handle complex transactions. They also “learn” with each new conversation.
Allow customers to configure contact information, message type and delivery preferences for personalized automated interaction.
User-friendly dashboard prepares messages for campaigns/blasts, monitors in real time and makes live updates.
Uses your existing toll-free number(s) as a way for customers to text your company for service. Ease of use for customers and minimal monthly costs compared to SMS short codes.
Ensures your voice and SMS applications meet constantly changing federal, regional and local guidelines and regulations.
Our message specialists can help you write effective consumer scripts and messages for all aspects of proactive notifications.
We work with you to develop strategies that have customers opt in to receive your messages.
Our CX design and support methodology help you identify how Proactive Notifications can fit into your larger customer journey and create a tailor-made solution that delivers a differentiated CX across the entire customer life cycle.
We stay informed of regulatory requirements and changes, and we offer solutions that monitor and update your contact database. This reduces your compliance risk and helps you communicate with confidence.
Business intelligence experts and customer journey assessments help dissect campaign and customer data to refine campaign strategies and maximize ROI.
Understand cause and effect, relate data to your business goals, refine key performance indicators, and act on recommendations to identify opportunities to close the gaps between your current CX and an ideal one.