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Emergency Routing Service (ERS) Canada Fact Sheet

Emergency Routing Service (ERS) provides organizations with E911 call routing to Public Safety Answering Points (PSAPs) across Canada. Using a single SIP or PSTN connection, the ERS ensures that the caller’s location information is delivered to the appropriate PSAP.

COMPLIANCE WITH ALL 911 REGULATIONS
Standards-based call routing conforms to all CRTC regulations, enabling organizations to meet or exceed their 911 obligations.

LARGEST 911 COVERAGE
Provides 100% nationwide 911 coverage across Canada, ensuring reliable emergency service is available to users in all regions.

SUPERIOR NETWORK RELIABILITY
With carrier-grade redundant data centers and 100% up-time since 2005, the ERS delivers continuous 911 call routing services, 24 hours a day, 7 days a week, 365 days a year

NATIONAL ALI DATABASE
Serves as a central repository for all user records, offering advanced provisioning, address correction, and MSAG validation capabilities.

SIMPLE TO DEPLOY AND MANAGE
Offers quick and easy implementation in as little as 24 hours. The userfriendly web-based management interface includes an administrative Dashboard and SOAP API.

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