Menu

Resources


Resources



West Resources

Global Technology Resources Inc

WHEN YOUR REPUTATION RELIES ON A STRONG PARTNERSHIP
One of the greatest challenges facing today’s system integrators is to provide clients with reliable, cost-effective and highly-adaptable solutions to meet their workplace-technology needs. And today, with numerous choices available for just about any application, it is more important than ever for system integrators to be able to rely upon, and stand behind, the solutions they sell.

GTRI has partnered with West Safety Services for precisely this reason: to offer their customers a resilient, reliable E9-1-1 solution that is at the forefront of the industry, providing the capabilities that today’s organizations require.

As part of this partnership, GTRI is able to offer its customers our suite of products and services to help them meet E9-1-1 requirements. Key elements include:

The Emergency Gateway (EGW)
The EGW is an on-site appliance that automates and simplifies E9-1-1 management. It includes automatic IP phone discovery, on-site security notification features, and more. To learn more about the EGW and how it works, read the EGW Data Sheet

SIMPLIFIED E9-1-1 MANAGEMENT
The West Safety Services EGW significantly reduces management burden for administrators. It automatically discovers and tracks IP phone locations, eliminating the need to manually update location information whenever an endpoint moves within the network. To enable the automatic tracking of IP phones, administrators can simply provision the EGW with layer 2, layer 3 and/ or wireless LAN network maps and emergency response locations (ERLs) that may be defined to the building, floor, or room level. The EGW then discovers each phone’s location by retrieving the correct ERL based on the phone’s network location. To learn more about Automatic Phone Tracking, please read the Feature Brief.

ON-SITE SECURITY ROUTING AND NOTIFICATION
We deliver a robust suite of security notification tools to improve emergency response, alerting on-site security personnel to emergency situations in progress. Notifications always include the caller’s name, call-back number and detailed location information. West offers various security desk routing and notification options as part of its E9-1-1 solutions:

  • Email Alerts
  • Three-Way Call Monitoring with PSAPs
  • Call Delivery
  • Automatic Screen Pop

RedCircleArrow  Download



West Corporation

utility-side-menu