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Hamilton County, OH Case Study

West’s Safety Services (formerly Intrado) TXT29-1-1 allows Hamilton County, Ohio, to service citizens better.

Challenge:

The Hamilton County, Ohio, 9-1-1 Communications Center wanted to better meet the needs and the expectations of their citizens when emergency assistance was necessary.

Solution:

West’s Safety Services (formerly Intrado) TXT29-1-1 provided the Hamilton County Communications Center with the ability to process short message service (SMS) text messages in the same manner as voice calls without the need for additional monitors, keyboards and mice.

Results:

Shortly after implementation, Hamilton County 9-1-1 was able to accept a text-generated request for assistance from a 13-year-old girl who was contemplating self-harm.

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West Corporation

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