West Resources


Video Relay Service: E911 Solution for Deaf and Hard-of-Hearing VRS Users

Video Relay Service (VRS) allows individuals who are deaf and hard-of-heading to use their native language, American Sign Language (ASL), to communicate with hearing callers. To place a call, the VRS user first connects to a Snap!VRS interpreter. The interpreter then bridges the call from the user to the hearing party and acts as an intermediary, translating between spoken word and ASL. Though this service dramatically improves telephony communication for individuals who are deaf or hard-of-hearing, it faces a number of challenges when it comes to E911.

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West Corporation