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West Resources

10 Rules of Inbound and Outbound Contact Centers

Contact centers have changed over the last several years. They’re no longer just tools to answer phones or call your customers. Today, your contact center plays an important role in your total customer experience strategy.

Inbound or outbound, it’s time to update your contact center to meet modern customer needs. So check out these two checklists to see where you excel and where there’s room to improve.

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