The Telephone Consumer Protection Act (TCPA) was passed by Congress in 1991 to, among other things, regulate the use of auto-dialers and prerecorded messages. The act was designed to safeguard consumer privacy. The FCC has clarified text messages are also covered by the TCPA Rules. It is crucial covered entities understand and comply with TCPA.
While managing TCPA compliance can be cumbersome for any company, West offers a number of solutions to confidently satisfy requirements and support your customers, in line with industry best practices.