West Resources

Connecting with Utility Customers

With an industry benchmark of 68/100, municipal energy and utility (E&U) companies remain among the worst industries for customer happiness. Though every E&U company faces unique challenges, the underlying problem is not being able to create a connected customer experience (CX).

To provide the individualized CX people now demand, company leaders must identify weak spots in their current environment and take a proactive approach to remedy shortcomings.

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West Corporation