Mutual assistance is a cornerstone of the utility industry. Until now, it has been used by operations for line crews, equipment and other resources related to actual restoration efforts. West’s Mutual Assistance Routing System (MARS) makes it possible for utilities to use the same principles for customer service. With MARS, utilities can assist each other with agent-answered calls, transfer outage calls to CSRs with industry knowledge and experience and be ready to assist with just 30 minutes of training.
Check out how MARS has helped industry leaders when things didn’t go according to plan.