Intrado Resources

SMS Assistant: Texting with an Agent

Customers love texting because it’s convenient. Businesses love it because it’s cheap. So in complex cases where automation doesn’t quite suffice, don’t just reach for the phone. Use SMS Assistant to offer customers both the agent assistance they’re looking for and keep them in the lower-cost channel they prefer.

Agent-assisted texting empowers customer interaction, frees customer service representatives to multi-task with several conversations at once and has the potential to increase revenue. Better for customers. Better for business. That’s the agent-assisted advantage.

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