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West Resources

Moving Money Around The World in One IVR

Recognizing that 25% of annual call volumes originated outside of North America and each call with an agent costs $2 on average, a leading financial institution sought new ways to serve its customers around the world.

They saw an opportunity to expand the global capabilities of its IVR and create a consistent self-service experience for customers, so they teamed up with West to help customers worldwide self-serve and saved millions of dollars along the way.

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West Corporation

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