West Resources

The Picture of Health in Data Security: CallGuard

A data breach is tremendously costly for a company – not only in terms of immediate financial penalties, but also the rippling implications of lost trust and damaged brand reputation. The company sought to eliminate sensitive data from agent conversations and call recordings, without disrupting existing IT and telecom infrastructure. It was imperative to guarantee callers the utmost security by continuing to live up to their customer service standards.

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West Corporation