There are five types of customers calling your contact center. You need to provide each with a great customer experience (CX) while you reduce call center volume and increase profitability. Meet all of your goals — no matter what kind of customer is calling — with Proactive Notifications from West, a managed services provider.
Outbound messaging, like SMS notifications, have helped businesses in all industries — from financial to travel to pharmaceutical — cut costs, reduce inbound call volume, increase revenue and improve their CX. So check out this infographic to see a few success stories and learn how you can do the same.