Intrado Resources

Why West? A Better Contact Center

Cloud Contact Center provides all of the technology you need in a new or upgraded contact center solution. More importantly, West provides all of the experience and expertise you need in a provider. See how you can put our experience and expertise to work for your contact center.


If you're rethinking your contact center, don't just think of it as replacing a platform. That's only the beginning. In the end, rethinking your contact center is about solving your day to day challenges.

This means identifying and fixing points of customer or agent friction.

Breaking down internal silos so that you operate as a single team with high visibility across the entire contact center.

Empowering your workforce with the tools they need to work efficiently and productively.

Connecting channels in ways that make every interaction easier.

Using data to adjust your strategy for better ROI.

This is more than technology. It's good business.

And at West, we're more than a technology vendor. We're customer experience consultants focused on improving your company's performance.

We provide end-to-end solutions and comprehensive managed services. While also giving you extensive control. Our dedicated client services team takes time to learn your business, understand your challenges and help you implement the platform customized to give you the best results and allowing you to continue innovating as your business grows.

Our experience is what truly sets us apart. We have nearly 30 years of expertise developing and implementing effective contact center solutions. Not to mention, decades of first-hand experience managing contact centers.

Our solutions enhance the most critical factor in the success of your business. Your customer experience.

Our investments demonstrate our vision, focus, and commitment to helping you drive meaningful interactions for your customers, clients or members both in your contact center and well beyond.

Put West and our cloud contact center to work for you. Contact a West Customer Experience Specialist for a detailed product demo today.