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West Resources

No More Stilted Robotic Conversations: 5 Steps to Smooth Dialogue

An IVR is a great customer service tool, but if all it does is ask a series of questions with one-word answers, any IVR can become incredibly frustrating to use.

Fortunately, there’s a clear solution. Give your IVR a human touch by adding its own persona. Watch this webinar from CRMXchange featuring West’s own Patrick Lindner to see how we’ve incorporated a new persona into a major U.S. cable provider’s customer care strategy.

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West Corporation

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