Intrado Resources

A Guide to Understanding the Telephone Consumer Protection Act (TCPA)

From healthcare to retail and all other industries in today’s market, global innovations shaping people’s wellbeing and experiences are evolving at an unprecedented rate. The walls between businesses and customers, providers and patients are coming down, and in their place, we are building bridges with technology that connect people and organizations in new ways. We are expanding the impact and effectiveness throughout the customer journey and the continuum of care by interacting with customers and patients through automated communication systems across multiple channels. To maximize their investments in automated notification systems, it is crucial covered entities understand and comply with the Telephone Consumer Protection Act (TCPA).

This whitepaper provides an overview of TCPA for patient communications and highlights best practices for compliance. This paper is not intended to and does not provide legal advice. Leaders are urged to consult their legal counsel to best understand their risks and options under the law.