Data Sheets/Brochures


Data Sheets/Brochures

Sort By:


West Resources

A9-1-1® Connect / A9C® Fact Sheet

A9C for Efficient Call Handling

Remote Location Manager Product Brief

The Remote Location Manager (RLM) is a module of Intrado’s Emergency Gateway (EGW) appliance. It helps organizations ensure that the E911 location information for off-campus users is accurate, up-to-date, and eliminates the need for these users to notify administrators of any location changes. RLM integrates with our Emergency Routing Service (ERS) for location validation purposes, and to route 911 calls to the appropriate Public Safety Answering Point (PSAP) across the US and Canada.

Location Data Management

Free download of “Next Generation Location Data Management Product Brief”

What is a LIS and what does it mean for ALI? How does LVF fit into i3 standards? Please complete this form to access the Intrado vision for transforming our current Location Data Management Services to a Next Generation solution set.

VPN LAPTOP for VIPER/Power911 Fact Sheet

When PSAPs go remote, Intrado goes with them!

Get free download – “Laptops/VPN for VIPER® & Power 911®

There’s no need to wait. Contact us today to learn how you can “go remote” with call handling operations securely and efficiently, supported with the same reliability, redundancy and 24×7 availability you’ve come to expect from Intrado.

Spatial Command & Control Overview

Spatial Command & Control offers a map-based user interface and is integrated with VIPER call handling to deliver faster, safer incident response.

Managing Proactive Communication

Proactive multi-channel solutions empower enterprises to generate stronger customer engagement and productive, lucrative results. By learning user preferences and developing data-driven conversations using hosted technology, you can personalize automated interaction to deliver exactly what your customers want on-the-go.

PaaS+ IVR Platform

Professional application support paired with Platform as a Service (PaaS) offers a cost-effective way to optimize, run, maintain and support custom applications without having to buy, manage or host any underlying infrastructure.

Visual Voice Overview

A more interactive approach to traditional IVR, Visual Voice enhances customers’ overall self-service experience by allowing callers to use their mobile phone to read texts, type responses and navigate intuitive visualizations simultaneously, all while intelligent IVR guides them every step of the way.

SMS Assistant: Texting with an Agent

Customers love texting because it’s convenient. Businesses love it because it’s cheap. So in complex cases where automation doesn’t quite suffice, don’t just reach for the phone. Use SMS Assistant to offer customers both the agent assistance they’re looking for and keep them in the lower-cost channel they prefer.

Secure Transactions: CallGuard

CallGuard removes sensitive numeric data from all areas of your contact center environment including call recordings, agents, networks, databases and processes.


Intrado

utility-side-menu