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GIS 6 Step Process to NG911 Readiness

NG911_i3 Routing Core and i3 Routing Plus Packages

The West Advanced 9-1-1 (A9-1-1®) product suite offers a flexible architecture that includes NENA i3 compliant Next Generation 9-1-1 (NextGen 9-1-1) solutions for call delivery to your PSAPs.

NG911 Emergency Call Routing Function

As part of the West Advanced 9-1-1 (A9-1-1®) i3 Routing packages, the A9-1-1 Emergency Call Routing Function (ECRF) offers complete NENA i3capabilities, but not all PSAPs are positioned to move directly to a fullA9-1-1 i3 Routing solution. PSAPs that have purchased the A9-1-1 IP Selective Routing package have a low cost option to utilize key NENA i3 functionality to route 9-1-1 calls using the A9-1-1 ECRF.

3 Things to Know Before Sending an Automated Call or Text

When done responsibly, automated text or phone messages play an important role in customer experience strategy. But if you’re not careful, a short message could turn into a long-lasting headache. Make sure to ask these three questions before pressing “send.”

TXT29-1-1® by West

Texting to 9-1-1 is now a reality. There are several products available in the marketplace. West offers full-service solutions for both Integrated and web applications. TXT29-1-1 by West remains alone in the ability to transfer to anyone. That’s right – TXT29-1-1 has been tested and tried and deployed in hundreds of PSAPs nationwide – all have the ability to transfer to any other PSAP without opening another browser or interfering with text calls.

Guide to Wireless 9-1-1 Location for PSAPs

MapSAG MapFlex Integration Fact Sheet

West’s MapSAG and MapFlex GIS products bridge the gap between GIS Data Editor and GIS Data User. Seamless integration provides for simple and accurate GIS data updates from MapSAG to MapFlex. Closing the loop with Discrepancy Management, the MapFlex user can quickly and easily inform the GIS data editor using MapSAG of needed changes to the data. Changes can then be quickly updated in the data and provided with the MapSAG-to- MapFlex update.

Assessing Your Enterprise’s 911 Capabilities

Whenever you make a change to your enterprise communications network, you potentially impact – sometimes critically – your ability to provide 911 support for your users. This document outlines some of the key questions to ask to understand the status of 911 in your enterprise.

10 Rules of Inbound and Outbound Contact Centers

Contact centers have changed over the last several years. They’re no longer just tools to answer phones or call your customers. Today, your contact center plays an important role in your total customer experience strategy.

Inbound or outbound, it’s time to update your contact center to meet modern customer needs. So check out these two checklists to see where you excel and where there’s room to improve.

Champion-Challenger Overview

Champion-challenger is more than A/B testing. Champion-challenger describes the way an existing process, the champion, is routinely tested against one or more alternative approaches, known as the challenger. With well-defined goals, smart design, a robust sample size and other operational considerations, West can optimize all your communication solutions to better meet your specific needs.


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