Data Sheets/Brochures


Data Sheets/Brochures

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West Resources

Emergency Solutions for Organizations Worldwide

West delivers the industry’s most complete emergency solutions for IP telephony deployed across the globe – from IP phone tracking to advanced on-site security notifications. West’s safety solutions ensure that when an emergency call is made, the caller’s precise location information is immediately made available to on-site security, helping your team to respond quickly to keep your employees safe. (more…)

E911 Solution for SIP Trunking Providers

SIP trunking providers face a unique set of E911 challenges, which may often seem complicated and costly to resolve. West reduces the complexity associated with E911 for SIP trunking deployments, with its comprehensive and reliable E911 solution for SIP trunking providers. (more…)

E911 Solution for Residential VoIP Service Providers

Residential VoIP service providers face a unique set of E911 challenges, which may often seem complicated and costly to resolve. West reduces the complexity associated with E911 for residential VoIP service deployments, with its comprehensive and reliable E911 solution for residential VoIP service providers. (more…)

E911 Solution for Multi-Tenant VoIP

Multi-Tenant VoIP providers face a unique set of E911 challenges, which may often seem complicated and costly to resolve. West reduces the complexity associated with E911 for hosted Multi-Tenant VoIP deployments, with its comprehensive and reliable E911 solution for service providers. (more…)

E911 for Video Relay Services/Text-to-Speech Providers

West’s unique E911 solution for Video Relay Service (VRS) and Text-To-Speech (TTS) service providers addresses many E911 challenges in today’s marketplace.  These E911 challenges include the obligation to meet strict E911 regulations, as well as improving emergency response times by delivering 911 calls to the nearest Public Safety Answering Point (PSAP). (more…)

Simplify 911 for Remote Users with West’s Remote Location Manager

West’s Remote Location Manager (RLM) – a module of West’s Emergency Gateway – helps organizations maintain accurate, up-to-date 911 location information for their remote users. It eliminates the need for remote users to notify administrators of any location changes, instead empowering them to self-provision new off-site locations and remembering previously-provisioned locations for a seamless user experience. (more…)

Tracking IP Phones for Emergencies – International

Tracking phone locations during emergencies is crucial for routing 911 calls to the right Public Safety Answering Point, and for sending first responders to the right location. West’s E911 solution permits you to track IP phones that move around your enterprise’s VoIP/Unified Communication (UC) network, and to determine their location whenever a user calls 911. This E911 solution allows you to send the exact location information to the Public Safety Answering Point (PSAP), reduces human error and improves response times during emergencies. (more…)

E911 Softphone Locator Brochure

E911 Softphone Locator (ESL) is software that allows West’s Emergency Gateway (EGW) to automatically track the locations of on-campus softphones, without requiring intervention from users or telephony administrators. This helps organizations to provide accurate, precise location information for softphone users who call 911, as required by E911 regulations. (more…)

West’s E911 Security Desk Routing and Notification Solutions

West’s E911 solutions for enterprise security personnel includes four key security desk routing and notification options:

  1. Security desk call monitoring
  2. Security desk call delivery
  3. Email crisis alerts
  4. Automatic screen pops

(more…)

PSAP Link: an E911 Solution for Telematics and Relay Call Centers

PSAP Link is an easy-to-use E911 service that allows telematics and relay call center agents to automatically transfer member emergency calls and real-time 911 location information to the appropriate Public Safety Answering Point (PSAP) in a crisis situation. With connectivity to over 6,000 PSAPs across the US, PSAP Link ensures that call centers can connect their members to 911, when they need it. (more…)


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