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Data Sheets/Brochures

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West Resources

E911 for Mitel Connect ONSITE

West’s Mitel-compatible enterprise E911 solutions help you protect your most important resources: your employees, your students and your customers. We help you meet E911 regulations and reduce risk and liability while keeping costs in check. We automate and simplify E911 management so your users can reliably connect to 911 emergency assistance—from the office, from remote offices, from the road and from any device.

DOWNLOAD THE SOLUTION BRIEF

This solution brief provides in-depth information about West’s E911 solution for Mitel Connect ONSITE. Key features of the solution include:

  • Automatic IP phone tracking
  • On-site security desk routing and notification
  • Connectivity to the industry’s largest E911 call routing network

E911 for Microsoft’s Skype for Business

With Skype for Business, Microsoft has enabled rich 911 capabilities as part of its standard feature set. West integrates with Skype for Business to offer powerful enhancements that unify 911 across your network and round out a complete enterprise safety solution. From emergency call delivery (with location) for on-premises and remote users, to support for complex and multi-vendor Unified Communications (UC) environments, to robust security notification features that enhance the enterprise emergency response, West completes Microsoft’s E911 offering.

Product Integration

West provides you with an enhanced level of confidence in our products’ interoperability and ease of deployment. Our solutions are rigorously tested to seamlessly integrate with the following systems:

  • Skype for Business
  • Lync 2013
  • Lync 2010

Download the Solution Brief

This solution brief provides in-depth information about West’s E911 solution for Microsoft’s Skype for Business. Key features of the solution include:

  • Connectivity to our nationwide E911 call routing network
  • Compliance with all state and local E911 regulations
  • Support for the entire workforce

E911 for Genesys SIP Server

West offers flexible, cost-effective E911 solutions for Genesys IP phone systems. Our products have been rigorously tested and certified for seamless interoperability with Genesys SIP Server, and can easily be deployed for organizations of all types and sizes.

Our highly experienced and professional team provides step-by-step support during the pre-sales, implementation, testing, and maintenance phases of your E911 solution’s deployment. We have an expert understanding of both E911 and Genesys IP telephony. This ensures that you will deploy an E911 solution that meets your specific needs, and can be carried out within your allocated timeline and budget.

Download the Solution Brief

This solution brief outlines the specific E911 solutions provided by West for Genesys IP phone systems.

E911 for Cisco Unified Communications Manager

Enterprises are required to provide their users with E911 service, and awareness around E911 challenges posed by Unified Communications (UC) is growing. The use of UC technologies in the enterprise, which centralize voice infrastructure and provide greater communication flexibility, can break the physical association of phones to locations.

What’s the Problem?

Let’s assume that an enterprise has deployed a single Cisco Unified Communications Manager (UCM) system, located at its company headquarters. This system supports the users on-site at headquarters, but also provides voice connectivity for employees at branch offices and those working from home or remote locations. When a user dials 911, the enterprise doesn’t necessarily know from which of these locations the call is coming, to which Public Safety Answering Point (PSAP) they should connect the caller, and how to make that connection. In fact, the enterprise likely doesn’t even know that someone within the enterprise called 911.

Enterprises that neglect to adequately address these issues face regulatory and liability risks.

We have the Solution

West helps enterprises avoid these risks and enhance their UC implementation with field-tested solutions that seamlessly integrate with Cisco UCM. Download the E911 Solutions for Cisco Unified Communications Manager brief to learn more.

E911 Solution for Avaya IP Office

Small and medium businesses (SMBs) using Avaya IP Office face a unique set of E911 challenges which may often seem complicated and costly to resolve. For example, many SMBs support their distributed voice network with a single IP Office system, but struggle to ensure the delivery of 911 calls and detailed location information to the appropriate Public Safety Answering Point (PSAP) for each location.

West reduces the complexity associated with SMB E911 deployments by providing the market’s most comprehensive and reliable E911 solution for Avaya IP Office.

Download the Solution Brief

This Solution Brief outlines West’s E911 solution for Avaya IP Office. Additionally, it includes a section that reviews the most common use case and its architecture.

E911 for Avaya Aura Communication and Session Manager

When implementing the latest, most advanced Unified Communications (UC) architectures enabled by Avaya Aura, you need to ensure the delivery of 911 calls to the appropriate Public Safety Answering Point (PSAP) with accurate location data. You want to choose an E911 service provider that can offer the continuous support your enterprise needs, along with a strategy that can enhance Avaya Aura’s system features.

Download the Solution Brief

This solution brief provides in-depth information about West’s E911 solution for Avaya Aura Communication Manager and Session Manager.

Key features of the E911 solution for Avaya Aura include:

  • Automatic IP phone tracking
  • On-site security desk routing and notification
  • Connectivity to our nationwide E911 call routing network

E911 for Mitel MiVoice MX-ONE

Although Mitel MiVoice MX-ONE offers a simple, cost-effective, and reliable voice communication solution, it faces certain E911 challenges regarding emergency calling.

E911 Challenges

  • Ensuring 911 calls and accurate location information are routed to the appropriate Public Safety Answering Point (PSAP)
  • Providing E911 support for branch offices and teleworkers
  • Compliance with state and local E911 regulations

West’s Solution

West provides an innovative E911 call routing solution for MiVoice MX-ONE that helps organizations address these E911 challenges in a simple and cost-effective manner.

Download the Solution Brief

This solution brief outlines the key features and capabilities of West’s E911 solution for Mitel MiVoice MX-ONE deployments.

E911 for Mitel Clearspan

West offers flexible and cost-effective emergency solutions that are unique in the industry, delivering the market’s only E911 solution for Mitel IP phone systems. Our solutions have been rigorously tested and certified for seamless interoperability with Mitel Clearspan and can be easily deployed for organizations of all sizes.

West’s E911 solution

Our solution consists of two key elements: the Emergency Routing Service (ERS) and the Emergency Gateway (EGW). These components may be deployed together or separately to efficiently meet an organization’s precise requirements.

Download the Solution Brief

This solution brief outlines the key features and capabilities of West’s E911 solution for Mitel Clearspan.

Top 10 Reasons Organizations Choose West for E911

Want to know why enterprises across the country trust West for their E911 requirements?

West’s emergency routing solution provides E911 connectivity to over 6,000 Public Safety Answering Points (PSAPs) across the US and Canada. When seconds count, West connects users to the nearest emergency assistance. Enterprises can rely on West’s expert understanding of emergency calling for IP telephony, as well as its professional services team that can help with even the most complex E911 challenges. (more…)

Track E911 Locations for Skype for Business with Phone Discovery Manager

West’s E911 solution, Phone Discovery Manager (PDM), is an optional on-site appliance that enables additional E911 location tracking capabilities for Microsoft Skype for Business. The PDM is available as a hardware or virtualized appliance. (more…)


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