Data Sheets/Brochures

Data Sheets/Brochures

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West Resources

Emergency Response Link

Emergency Response Link (ERL) from West simplifies the complexity of alarm monitoring by supplying the contact information for fire, police, medical, 24/7 and PERS agencies based upon the jurisdictional boundaries of your subscriber’s address.

EGDMS Fact Sheet

This managed service encompasses all necessary processes to interface with multiple agencies to obtain locally maintained GIS data, perform error detection and reporting and provisioning to Next Generation 9-1-1 (NextGen 9-1-1) systems.

NG9-1-1 GIS Data Solutions Fact Sheet

West has assembled a team of GIS experts, ready to help younot only enhance existing GIS data, but build quality GIS data for NG9-1-1.

MapSAG Fact Sheet

MapSAG creates one, visually intuitive framework for analyzing, understanding and synchronizing both tabular 9-1-1 data, such as master street address guide (MSAG) and map-based GIS information.

NG9-1-1: Essential Guide for GIS

This guide will focus on the role of GIS within NextGen 9-1-1, define the GIS-related functional elements, describe how to successfully transition from tabular 9-1-1 data management to 9-1-1 GIS data management, and will present various fundamental considerations that should be taken into account as you plan your transition strategy.

Next Generation 9-1-1 Essentials Guides, Volumes 1-5

These essential guides are designed to educate you on the next-generation migration process and show you how to get started. As more and more public safety answering points (PSAPs) begin to take important strides toward their NG9-1-1 goals, the emergency communications environment is primed to implement some of the newest next-generation capabilities available.

Text-to-9-1-1 Community Education

There is a wide spread belief that text-to-9-1-1 is currently universally available. We suggest that PSAPs and public safety agencies actively inform their local media outlets and community organizations about the local status of this service.

Simplifying Patient Outreach: West Corporation Integrations with Epic

West Corporation supports various data interfaces between Epic and the West Engagement Center™ Cloud, as well as other West communication platforms, to facilitate faster deployment of integrated, intelligent and bi-directional patient outreach.

About West’s Utility Solutions

Inbound and proactive communication solutions drive a 24/7 connected experience in any outage situation, and throughout the utility customer journey.


All the benefits of IVR Platform as a Service, plus professional application support