Data Sheets/Brochures

Data Sheets/Brochures

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West Resources

NG9-1-1 GIS Data Solutions Fact Sheet

West has assembled a team of GIS experts, ready to help younot only enhance existing GIS data, but build quality GIS data for NG9-1-1.

MapSAG Fact Sheet

MapSAG creates one, visually intuitive framework for analyzing, understanding and synchronizing both tabular 9-1-1 data, such as master street address guide (MSAG) and map-based GIS information.

NG9-1-1: Essential Guide for GIS

This guide will focus on the role of GIS within NextGen 9-1-1, define the GIS-related functional elements, describe how to successfully transition from tabular 9-1-1 data management to 9-1-1 GIS data management, and will present various fundamental considerations that should be taken into account as you plan your transition strategy.

Next Generation 9-1-1 Essentials Guides, Volumes 1-5

These essential guides are designed to educate you on the next-generation migration process and show you how to get started. As more and more public safety answering points (PSAPs) begin to take important strides toward their NG9-1-1 goals, the emergency communications environment is primed to implement some of the newest next-generation capabilities available.

Text-to-9-1-1 Community Education

There is a wide spread belief that text-to-9-1-1 is currently universally available. We suggest that PSAPs and public safety agencies actively inform their local media outlets and community organizations about the local status of this service.

Simplifying Patient Outreach: West Corporation Integrations with Epic

West Corporation supports various data interfaces between Epic and the West Engagement Center™ Cloud, as well as other West communication platforms, to facilitate faster deployment of integrated, intelligent and bi-directional patient outreach.

About West’s Utility Solutions

Inbound and proactive communication solutions drive a 24/7 connected experience in any outage situation, and throughout the utility customer journey.


Frequently Asked Questions about Short Message Service (SMS)

Healthcare Patient Outreach and the Telephone Consumer Protection Act

At-a-glance, valuable information to help ensure compliance with the Telephone Consumer Protection Act and subsequent associated Declaratory Rulings.

Why IVR Platform as a Service?

IVR PaaS enables you to confidently develop and deploy your applications, without the complexity of expanding your platform or managing the infrastructure.