Data Sheets/Brochures

Data Sheets/Brochures

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West Resources

Visual Voice Overview

A more interactive approach to traditional IVR, Visual Voice enhances customers’ overall self-service experience by allowing callers to use their mobile phone to read texts, type responses and navigate intuitive visualizations simultaneously, all while intelligent IVR guides them every step of the way.

SMS Assistant: Texting with an Agent

Customers love texting because it’s convenient. Businesses love it because it’s cheap. So in complex cases where automation doesn’t quite suffice, don’t just reach for the phone. Use SMS Assistant to offer customers both the agent assistance they’re looking for and keep them in the lower-cost channel they prefer.

Secure Transactions: CallGuard

CallGuard removes sensitive numeric data from all areas of your contact center environment including call recordings, agents, networks, databases and processes.

Champion-Challenger Overview

Champion-challenger describes the way an existing process, the champion, is routinely tested against one or more alternative approaches, known as the challenger. With well-defined goals, smart design, a robust sample size and other operational considerations, our team can optimize all your communication solutions to better meet your specific needs.

Streamline Your Contact Center

In today’s on-demand world, your contact center agents need access to the right information at the right moment. That means you need a solution that can create visibility and connect all parts of a conversation while supporting convenient opportunities for self-service. That’s where a cloud contact center shines.

FCC 911 Rules for MLTS Overview

Need a quick overview of the Federal Communications Commission (FCC)’s 911 rules for Multi-Line Telephone Systems (MLTS)? Download this one-page summary that includes requirements and compliance dates for Kari’s Law and Section 506 of RAY BAUM’S Act.

E911 Solutions for Microsoft Teams

Intrado delivers comprehensive and reliable E911 solutions for Microsoft Teams with Direct Routing. Our solution, which was jointly developed with Microsoft, is field-tested and proven in deployments across North America.

As part of its feature set, Microsoft Teams includes native E911 location and tracking functionality. Intrado’s E911 solutions enhance this functionality, providing the necessary E911 call routing capabilities to deliver 911 emergency calls and accurate location information to the appropriate Public Safety Answering Point (PSAP). Our simplified emergency solutions will help you protect your users, while ensuring your enterprise meets state and federal E911 regulations.

NG9-1-1 GIS Data Services for i3 Readiness

Is your GIS Data NG9-1-1 ready? No need to wait – let’s get started!

Power Recorder Data Sheet

The ability to provide complete and accurate records of 9-1-1 incidents – regardless of the type of media received – is a crucial component for PSAPs of any size. Meeting these needs in a quickly evolving NG9-1-1 environment adds further technical complexity even as budgetary limitations cause practical concerns. Power Recorder by Intrado offers moderate-sized PSAPs a comprehensive, cost-effective solution to meet each of these challenges and more.

Avoke CX Journey Solution

The pursuit of an improved customer experience is never ending. Ultimately, performance gains require superior data and the insights that come with rich expertise in customer experience optimization. West’s Avoke Analytics, combined with our unique methodology, provides the insights to discover, quantify, and deploy changes that drive the greatest improvements in automation, processes and CX. The result is a consistent, effortless customer experience delivering powerful advocacy for your brand.