Data Sheets/Brochures

Data Sheets/Brochures

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West Resources

E911 for Education

In an emergency, getting the right information to the right responders is essential. West’s safety solutions help school campuses implement an immediate response and coordinate with public safety for improved outcomes.

E911 for Healthcare

When someone dials 9-1-1, there’s no room for error. We help healthcare organizations identify and share critical data with public safety and internal responders for an efficient and effective emergency response.

West Services and Solutions

West develops technology-enabled communications that change the way we work and improve the way we live. We pioneer new ways to interact, to engage, to execute business processes and transactions. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families.

We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

Location Manager Product Brief

West’s new Location Manager, deployed as a module of West’s Emergency Routing Service, allows organizations to do precisely this: keep track of mobile softphone users off-site, and get the emergency calls to the right location for emergency assistance dispatching. Hosted in the cloud, Location Manager eliminates the need to purchase and deploy on-site equipment, allowing organizations to minimize the capital expenses associated with their voice networks.

Solving Modern Manufacturing Challenges in the Cloud

Doing business “the way you’ve always done it” isn’t necessarily the best strategy in today’s manufacturing environment. The line between manufacturing and retail has blurred, so digital communication has never been more important.

E911 Solutions for Broadsoft

The world of hosted voice and UC as a Service (UCaaS) is ever-expanding. Now more than ever, small and medium businesses (SMBs) and enterprises alike are looking at the cloud as a serious contender to replace their on-premises voice systems. And as options for hosted voice and UCaaS expand, you need to demonstrate the value of your solutions to expand your business.

Natural Disaster Response and Support

West is dedicated to supporting our customers in times of need.

When disaster strikes, we understand that each of our customers may be impacted differently. The rigorous incident management processes described in this document outlines West’s response to our carrier customers in the event of a natural disaster.

GIS 6 Step Process to NG911 Readiness

NG911_i3 Routing Core and i3 Routing Plus Packages

The West Advanced 9-1-1 (A9-1-1®) product suite offers a flexible architecture that includes NENA i3 compliant Next Generation 9-1-1 (NextGen 9-1-1) solutions for call delivery to your PSAPs.

Emergency Call Routing Function (ECRF) Data Sheet

As part of the Intrado Advanced 9-1-1 (A9-1-1®) i3 Routing packages, the A9-1-1 Emergency Call Routing Function (ECRF) offers complete NENA i3capabilities, but not all PSAPs are positioned to move directly to a fullA9-1-1 i3 Routing solution. PSAPs that have purchased the A9-1-1 IP Selective Routing package have a low cost option to utilize key NENA i3 functionality to route 9-1-1 calls using the A9-1-1 ECRF.