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Things to Consider Before Introducing Speech Science to Your IVR

As the phone call remains a clear communication staple for customers in every industry, many brands are turning to speech. But the sophisticated nature of automated voice solutions requires that companies stop and develop a game plan before implementation.

3 Quick Tips to Help Customers Weather the Storm

When severe weather comes rolling in and outages occur, panicked customers expect communication that’s as reliable, immediate and effective as their utilities. These three quick tips can help any utility company exceed customer demand before, during and after the storm.

Delivering a Better Contact Center CX

Every time a customer interacts with your brand, it adds or subtracts from their overall experience. Your contact center is at the heart of this ongoing customer journey. Leverage these quick tips to engage evolving customers however, whenever and wherever they demand.

CXLM Maturity Assessment Score Summaries

Are you curious where your company lands on the Customer Experience Lifecycle Management maturity scale? Take approximately 10 minutes for this 50-question self-assessment.

Then, download this PDF to discover what your score suggests!

Connect with West at any point to learn more and start building your roadmap to maturity.

Private Switch-Automatic Location Information (PS-ALI)

Empowering PBX owners to update the regional ALI database with the specific location of each station or extension within a building, campus or complex providing emergency dispatchers with the most accurate information at the most critical times.

ALI and Location Data Management Services

At the center of this entire complex system is the 9-1-1 database. Creating, maintaining and effectively utilizing that database is fundamental to the success of any public safety answering point (PSAP) operation.

V9-1-1 for CLECs

West’s VoIP solutions for CLECs helps you meet regional PSAP requirements for 9-1-1 connectivity, regardless of where your subscribers are located. Leveraging West’s nationwide footprint, you’ll connect your subscribers to 9-1-1, receive higher call delivery rates and reduce the administrative headaches created by call failures. You can broaden your subscriber services to include mobile, nomadic and outside-of-rate center offerings.

Streamline Your Contact Center

In today’s on-demand world, your contact center agents need access to the right information at the right moment. That means you need a solution that can create visibility and connect all parts of a conversation while supporting convenient opportunities for self-service. That’s where West’s Cloud Contact Center comes in.

School Lockdown Communications Best Practices

Our free school lockdown guide, which provides lockdown notification best practices and guidelines, will help you prepare for unpredictable events.

TCPA Clarification FAQ

In our K-12 TCPA FAQ, we look at frequently asked questions about the FCC’s most recent updates to the Telephone Consumer Protection Act (TCPA).


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