Data Sheets/Brochures

Data Sheets/Brochures

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West Resources

Determining Where Proactive Communications Fit in Your Business

When it comes to delivering modern customer support, there is no such thing as a one-size-fits-all strategy. Consumer expectations are constantly evolving and channels that work well for one brand may not jibe for another.

Investing in the Right Places

Long-term ROI and success requires strategic thought, patience and cross-functional effort. What buy-in do you need from your organization to deliver the experience your customers want?

Proactive Strategies to Improve CX

Twenty percent of “satisfied” customers still intend to leave or do business elsewhere. So how can you proactively encourage loyalty from even your most satisfied-yet-fickle customers?

Proactive Strategies to Decrease Inbound Care Costs

From sending an SMS/text message when a flight was delayed, to a well-timed email when a package is shipped, proactive support is good for the customer and the organization.

What Can the Most Hated Industries Do to Improve Customer Sentiment?

Many companies aren’t close to meeting the CX ideal, so what can the least-liked do to improve customer sentiment?
This article by Dan Gordon appeared in Loyalty360’s Loyalty Management.

Customer Journey Map Worksheet

Creating a connected customer experience starts with understanding a typical customer’s journey to identify (and later prioritize) opportunities for improvement. This worksheet can help you get started with a customer-centric approach.

Frost & Sullivan Next Generation 9-1-1 Report

Frost & Sullivan research indicates the leading end-to-end NG911 solution providers include AT&T, CenturyLink, TeleCommunications Systems (TCS), and West. Local Exchange Carriers (LECs) that have primary NG911 contracts with counties or states generally partner with an ESInet vendor to support end-to-end service fulfillment.

EAS for Public Safety

West’s VoIP solution for CLECs helps you meet regional PSAP requirements for 9-1-1 connectivity, regardless of where your subscribers are located. Leveraging West’s nationwide footprint, you’ll connect your subscribers to 9-1-1, receive higher call delivery rates and reduce the administrative headaches created by call failures. You can broaden your subscriber services to include mobile, nomadic and outside-of-rate center offerings.

EAS for Rail and Freight

Learn how Emergency Aware Services for Rail and Freight can lead to informed decision making during emergency situations.

EAS for Smart Cities

Learn how Emergency Aware Services for Smart Cities can lead to informed decision making during emergency situations.