Case Studies

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West Resources

A Partnership That Supports a Community in Crisis

A retail pharmacy counts on West to help announce the opening of a mobile pharmacy during West Virginia’s devastating flood.

Pay-by-Text Pay-off

Investing in technology that enables customers to make payments via SMS/text message paid for itself more than 6 times over in the case of a major satellite TV provider.

Moving Money Around The World in One IVR

Recognizing that 25% of annual call volumes originated outside of North America and each call with an agent costs $2 on average, a leading financial institution sought new ways
to serve its customers around the world.

They saw an opportunity to expand the global capabilities of its IVR and create a consistent self-service experience for customers, so they teamed up with West to help customers worldwide self-serve and saved millions of dollars along the way.

Access Center Improvements Drive Revenue Retention for Henry Ford Health System

“West allows our patients to call in and use their voice to direct them to any service they want. This cuts down on call volume for our contact center and increases patient satisfaction.”

Case Study: Blue Cross Blue Shield Medication Adherence

A leading BlueCross BlueShield plan teamed with West to increase medication adherence by delivering more targeted, personal outreach through direct mail, email, live phone calls, and interactive voice technology.

E911 for Telematics Call Centers: MyAssist Case Study

MyAssist, a live-agent call center offering personal assistance, concierge and telematics services for individuals and enterprises, needed a unique E911 solution that could help them meet their clients’ emergency needs. (more…)

E911 Reseller Case Study – Cincinnati Bell Technology Solutions Inc. (CBTS)

Our resellers know we have experience implementing E911 solutions in North America’s largest and most complex Unified Communications (UC) environments. They also know that we offer robust E911 technologies with features that help their customers meet their business and E911 requirements. (more…)

911 IP Phone Management: Invensys Wonderware Case Study

The following E911 case study details how West’s enterprise E911 solutions helped Wonderware simplify their IP phone management for 911 purposes, and solve for their enterprise E911 challenges. (more…)

E911 for Education Facilities: Lynn University Case Study

The following E911 case study details why Lynn University (LU) selected West’s enterprise E911 solutions to solve for their E911 challenges. (more…)

E911 for Multi-Campus Schools: Hamilton/Clermont Cooperative Association Case Study

The following E911 case study details why Hamilton/Clermont Cooperative Association (HCCA), a VoIP provider for private and public K-12 schools, selected West’s enterprise E911 solutions to solve for their E911 challenges: