West Resources |
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Helping Utility Customers Weather Hurricane MatthewWhen Hurricane Matthew tracked up the East Coast, a major Florida utility company partnered with Intrado to communicate with concerned customers — before, during and after the storm. |
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PowerSchool Integration: Hawthorn School District #73, IllinoisWhen it comes to school notification systems, reliability and ease of use are some of the most important concerns. For districts that use PowerSchool, integration capabilities are another consideration. Hawthorn SD #73 in Illinois made the switch to SchoolMessenger Communicate for all of those reasons and more. Reliability Ease of Use PowerSchool Integration SchoolMessenger Communicate for PowerSchool works well for Hawthorn. Gosen appreciates that Communicate is integrated not only within PowerSchool, but also the parent portal, considering that Hawthorn’s portal is the go-to place for important district information. Gosen also appreciates the flexibility that Communicate offers. “For a district-wide school closing message, I’ll just go directly to Communicate,” she said. “But if I need to send a message that affects one class, then I’ll go within PowerSchool, find those students, and send the message. It’s nice to have the ability to do either one.” |
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SchoolMessenger CustomApp: Alamo Heights ISD, TexasThanks to SchoolMessenger CustomApp, Alamo Heights is helping everyone from PTO members to alumni stay connected. “The app makes it so much easier for people to access district information,” Pawlik-Perales said. “With the staff directory, parents can just call staff directly instead of calling the school. Also, some people don’t want to have their own Facebook and Twitter account, so they like that they can go to the app and get the latest news from the district.” Perhaps most importantly, Pawlik-Perales uses the district’s SchoolMessenger CustomApp to discover what people really care about. For example, parents and alumni love the sports section of the app. “It keeps them connected and they communicate that back to us, which allows me to keep my finger on the pulse of what our community wants or needs,” she said. “We try to be in as many places as we can with updated information. The app is one more tool we can use to communicate with parents.” |
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Case Study: Deploying E911 for Skype for Business in a Large EnterpriseWhen organizations decide to upgrade or replace their existing communications infrastructure, it can represent the perfect opportunity to evaluate their E911 status and solution options. This case study focuses on a client with an aging voice infrastructure, who turned to West to implement an E911 solution for their new Microsoft Skype for Business system. Their E911 solution, which was servicing their legacy deployment, could not support Skype for Business’ next-generation, location-aware endpoints. The RequirementsThe client needed an E911 solution that could address specific requirements, such as:
About the E911 Solution for Skype for BusinessThe following case study identifies:
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Access Center Improvements Drive Revenue Retention for Henry Ford Health System“West allows our patients to call in and use their voice to direct them to any service they want. This cuts down on call volume for our contact center and increases patient satisfaction.” |
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Case Study: Blue Cross Blue Shield Medication AdherenceA leading BlueCross BlueShield plan teamed with West to increase medication adherence by delivering more targeted, personal outreach through direct mail, email, live phone calls, and interactive voice technology. |
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E911 for Telematics Call Centers: MyAssist Case Study |
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E911 Reseller Case Study – Cincinnati Bell Technology Solutions Inc. (CBTS) |
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911 IP Phone Management: Invensys Wonderware Case Study |
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E911 for Education Facilities: Lynn University Case Study |