West Resources |
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A Partnership That Supports a Community in CrisisA retail pharmacy counts on West to help announce the opening of a mobile pharmacy during West Virginia’s devastating flood. |
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Pay-by-Text Pay-offInvesting in technology that enables customers to make payments via SMS/text message paid for itself more than 6 times over in the case of a major satellite TV provider. |
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Moving Money Around The World in One IVRRecognizing that 25% of annual call volumes originated outside of North America and each call with an agent costs $2 on average, a leading financial institution sought new ways They saw an opportunity to expand the global capabilities of its IVR and create a consistent self-service experience for customers, so they teamed up with West to help customers worldwide self-serve and saved millions of dollars along the way. |
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Access Center Improvements Drive Revenue Retention for Henry Ford Health System“West allows our patients to call in and use their voice to direct them to any service they want. This cuts down on call volume for our contact center and increases patient satisfaction.” |
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Case Study: Blue Cross Blue Shield Medication AdherenceA leading BlueCross BlueShield plan teamed with West to increase medication adherence by delivering more targeted, personal outreach through direct mail, email, live phone calls, and interactive voice technology. |
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E911 for Telematics Call Centers: MyAssist Case Study |
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E911 Reseller Case Study – Cincinnati Bell Technology Solutions Inc. (CBTS) |
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911 IP Phone Management: Invensys Wonderware Case Study |
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E911 for Education Facilities: Lynn University Case Study |
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E911 for Multi-Campus Schools: Hamilton/Clermont Cooperative Association Case Study |
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