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West Resources

Give Your IVR A Boost Using West’s Best Practices

See how you can

  • Boost your identification and verification
  • Decrease repeat callers
  • Boost self-service
  • Boost containment

Team Up with West for IVR & Self-Service Success

See how 10 clients just like you save over $73 million per year with these tactical IVR improvements.

Utah Spine Care Uses West to Increase Adoption of Online Patient Portal

Shortly after adopting an online patient portal in December 2009, Tina Carney, EMR Administrator for Utah Spine Care, was tasked with manually calling each patient two weeks prior to their appointment, encouraging them to complete pre-registration materials online. While excited to have patients begin using the new technology, Carney now struggled to complete a daily calling list of 10-15 patients who needed to be notified about the portal.

Sentara Healthcare Uses Automated Notifications to Reach Out to Patients In Need of Preventive Services

One of the challenges facing healthcare organizations is how to leverage technology to improve the quality of care they deliver. Specific to communication technology, the question remains, “What is the most effective way to connect with patients?” Sentara Healthcare found an answer.

Customer Contact Transformation

Deployed and managed properly, customer care channels have the potential to revolutionize the customer experience as companies seek to move the customer care bar from “good” to “great.”

Preventing Prescription Declines in Disrupted Field Accounts

Analysis revealed prescription declines ranging from 9% to 23% in the disrupted or vacant territories were significantly impacting national quota attainment.

Leading Provider of Surgical Instruments Improves Win Rate

Leader in Surgical Instrumentation Improves Win Rate, Sales Cycle & Product Penetration with Video across Sales Motion Continuum.

Increasing Revenue in Vacant Territories

Increase revenue and sales coverage in declining markets due to geographic challenges at a lower cost of sales.

How West Sold into No See Facilities

It’s no secret, field sales access to physicians continues to decline, especially in Pharma. Our benchmark research reveals in 2014, about half (49%) of physicians in the US will place moderate-to-severe restrictions on physician rep interactions.

Bio Pharmaceutical Improves Efficiency

This Client Partner is a bio pharmaceutical company developing and commercializing innovative medicines targeting unmet therapeutic needs in arthritis, pain and inflammatory diseases. In 2011, the company received FDA approval for a new tablet formulated for the relief of signs and symptoms of rheumatoid arthritis and osteoarthritis.