Case Studies

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West Resources

KPMG Job Fair

KPMG JOB FAIR ATTRACTS 10,000 ATTENDEES. Candidates from 40 countries attend.

Fifth Third Bancorp

Cincinnati, Ohio-based Fifth Third Bancorp is a diversified financial services company and among the largest money managers in the Midwest.

Ariba Annual User Conference

When Ariba, Inc, the global spend management leader, started planning their 2009 user conference they knew they were facing a daunting challenge.

A Case Study in Customer Contact Transformation

Mobile customer care, IVR systems, chat, and social media are hot contact center topics. Deployed and managed properly, these customer care channels have the potential to revolutionize the customer experience as companies seek to move the customer care bar from “good” to “great.”

West Corporation