The current pilot program is made possible via LaaSer’s continuing partnership with West’s Safety Services, which includes the VIPER® call handling solution that allows PSAPs to receive Next Generation 911 services such as location, TXT29-1-1® and other i3 compliant data. An essential benefit of LaaSer’s comprehensive answer to PSAP efficiency is its seamless integration with legacy hardware and software; in other words, the user experience for both callers and operators is unaffected.
While pharmacists spend years training to be experts on drug formulation, dosing and how to prevent adverse interactions between medications, it’s probably not their favorite part of the job. Many instead relish the one-on-one interactions with longtime customers throughout different seasons of their lives.
This article was originally published in the print edition of Chain Drug Review.
The Contact Center at Henry Ford Health System handles approximately 3.7 million inbound calls a year. With that many calls, reducing talk time by just a few seconds per call can have enormous implications for staffing. Yet, it is critical for the interaction with the caller to be completed in such a way that the caller has all his or her needs met and does not feel rushed.
This article was originally published in Healthcare Call Center Times.
Airbus DS Communications, Inc., an entity of Airbus Defense and Space, and West, a leading provider of technology-enabled communications services, launched a collaboration designed to make it easier for public safety agencies to coordinate, obtain and implement the infrastructure necessary to accept SMS text messages within 9-1-1 call centers.
The new Call Handling Installation and Configuration Certification will be structured through the following three phases:
- On-line self-directed prerequisite training – 20 hours, self-paced.
- In-class Core Call Handling Installation & Configuration training – 10 days.
- On-line training for Call Handling support products and features – variable as needed.
Certification is awarded upon successful completion of phases one and two. Courses are delivered at the West offices in Longmont, Colorado.
See our training schedule.
