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West Resources

E911 Webinar On-Demand – Mitel Connect OnSite and 911: Enriching Unified Communications with Enterprise Safety Solutions

Mitel Connect OnSite (formerly ShoreTel Connect) offers rich new features to enterprises looking for a powerful yet modular UC architecture. In this interactive on-demand webinar, West’s Lev Deich and Mitel’s Bryan Flandro explain how 911 works, and how enterprise safety solutions can be leveraged to enhance Mitel Connect’s feature set without compromising its user-centric functionality. (more…)

E911 Webinar On-Demand – 911 with Microsoft: Enhancing the 911 Capabilities of Microsoft Skype for Business in the Enterprise

Microsoft’s Intelligent Communications platforms provide enterprises with a new way of looking at Unified Communications. This interactive on-demand webinar, presented by West’s Lev Deich, explains how 911 works in this advanced communications ecosystem, including Skype for Business deployed on-premises and the various ways your enterprise can support emergency calling with the cloud-based Office 365 offering. Lev reviews the rich 911 features enabled by Microsoft, and the powerful enhancements offered by West that unify 911 across your network and round out a complete enterprise safety solution. (more…)

E911 Webinar On-Demand – 911 in Cisco UC Environments: Implementing Enterprise Safety Solutions to Enhance UC Features

As technology evolves, the 911 solutions of the past haven’t kept up.

This on-demand webinar, presented by West’s Lev Deich, shows how you can hit reset and implement 911 to meet your enterprise’s requirements, both today and in the future. Lev demonstrates how West’s 911 technologies can be used to support Cisco-based UC architectures and feature sets – on-premises, cloud-based, or both – and how these solutions can unify 911 across your enterprise while saving your IT team time and money. (more…)

E911 Webinar On-Demand: 911 Policy and the Enterprise: Current E911 Legislation, Trends and Industry Advancements

E911 legislation and the regulatory environment are often referenced as key drivers for enterprise 911, but do you know what they really mean and how they may impact your enterprise?


SMS/Text: What’s Right 4 U?

With 64 percent of people preferring text communication to on-the-phone customer support, texting is no longer a mere alternative to the phone call; it’s the bona fide channel of choice.

What Carriers Need to Know About 911 & VoWiFi

E911 Webinar On-Demand: Why You Can’t Ignore 911: Best Practices for Optimizing E911 Information Management and Call Routing

Why do you need 911? How do you plan a successful 911 strategy in your enterprise? What results have organizations observed after implementing 911 solutions for their voice networks?

Irwin Lazar of Nemertes Research and Lev Deich of West tackled these questions and more during our on-demand webinar, Why You Can’t Ignore 911: Best Practices for Optimizing E911 Information Management and Call Routing.


9-1-1 Policy & Technology: A Regulatory Update for Competitive Carriers

The increasing and very public focus on accurately locating wireless 9-1-1 callers is raising understandable questions and concerns from many of our tier 2 and 3 customers—particularly on the regulatory front. As a competitive carrier, being ready to cost-effectively comply with these mandates presents a unique set of challenges.

Webinar On-Demand: The Evolving Enterprise and E911

Unified Communications (UC) technology is enabling unprecedented flexibility in the ways people connect and collaborate. This fundamental shift in how we work has also created a change in how we think about E911, with new technologies emerging to enhance the safety of all enterprise users. Watch this webinar on-demand to learn how West supports the latest UC technologies with our advanced E911 solutions.

You will learn:

  • How the emergence of UC technology affects our traditional understanding of E911
  • The impact of SIP trunks, and how to integrate an enterprise-wide E911 call routing solution
  • How to manage on- and off-site user mobility
  • How desk sharing and hoteling impact E911, and simple solutions to accommodate this type of dynamic work environment
  • How WebMD implemented West’s E911 solutions to keep their enterprise users safe

Who should watch the webinar:

  • Organizations using or planning to deploy UC systems
  • Enterprises in states with Multi-Line Telephone Systems (MLTS) E911 regulations
  • Anyone concerned with the safety of their UC users

Webinar On-Demand: Next Gen 911 Emergency Response and its Impact on the Enterprise

Next Generation 911, also referred to as Next Gen 911 or NG911, is an exciting project that enables the transmission of rich, enhanced data between callers and public safety to provide a fuller, more effective emergency response than can be implemented using older 911 technologies. While this new capability is a game changer for the public safety community, we are still learning the myriad ways that Next Gen 911 will enhance the enterprise.

Watch this on-demand webinar for more information about how Next Gen 911 will affect today’s enterprise communication technologies.

You will learn:

  • How to determine caller-location information even in a highly mobile Unified Communications (UC) environment
  • How to harness IoT devices and rich data from the enterprise network
  • How these enhanced data points can already be used internally in the enterprise network to augment the emergency response
  • How enterprise-level data may one day form a part of the Next Gen 911 project
  • How the shift to Next Gen 911 will simplify the enterprise approach to 911, with the retirement of 911 workarounds like Emergency Location Identification Numbers (ELINs) and dedicated local trunks

Who should watch the webinar:

  • Organizations wondering about their role in Next Gen 911
  • Enterprises looking to future-proof their network
  • Anyone wanting to start collecting enhanced data today

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