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West Resources

Taking Automated Patient Engagement to the Next Level with TEC Pathways from West

Looking for new, more efficient, and productive ways to engage your patients? TEC Pathways™ can help. Watch the webinar replay to see it in action.

IoT/M2M Communications

Watch this webinar for an educational discussion about Machine-to-Machine (M2M) Communications and the Internet of Things.

Webinar: Six Communication Best Practices for Reducing Readmissions and Capturing TCM Revenue

Medicare payments for Transition Care Management (TCM) can not only reduce your exposure to hospital readmission penalties and improve patient outcomes, but also provide an important source of revenue in an era of shrinking reimbursements. Attendees will learn about the impacts of readmission penalties on the bottom line, how to estimate potential TCM revenue, as well as discover strategies for balancing automated patient communications with the clinical human touch to optimize clinical, financial, and operational outcomes.

E911 for IP Telephony: What You Should Know

This webinar covers the fundamentals of E911 and IP telephony, including what E911 is, how it works, and the impacts of VoIP and Unified Communications (UC) on E911. The webinar also looks into how enterprises can comply with E911 regulations, and the different E911 solutions that are available today. (more…)

ERL: Get a Response the First Time

Click here to learn about pre-alarm support for companies of any size in this Emergency Response Link webinar.

OTT29-1-1: Connecting Apps to 911

West Safety Services has expanded our proven 9-1-1 solutions for VoIP and SMS based-text to deliver a public safety grade solution for OTT applications.

Building a Smarter Internet of Things

Devices and people are more connected than ever, but the IoT ecosystem is still in its infancy. The benefits, business opportunities and implications are just beginning to emerge and success will require the industry to work together.

E9-1-1 Feature Spotlight: Automatic IP Phone Tracking

This webinar provides an overview of why on-site security personnel should be notified when someone on your network dials 9-1-1, the different standard and enhanced security notification methods available, and how you can easily and cost-effectively implement security desk routing and notification features in your own deployment

E9-1-1 Feature Spotlight: E9-1-1 Call Routing

When someone on your network dials 9-1-1, it is essential that their call and location information reach the right Public Safety Answering Point (PSAP). However, given the centralized nature of VoIP and UC systems, ensuring calls are sent to the appropriate PSAP can be challenging.

Implementing an E9-1-1 call routing solution that can meet the challenges presented by VoIP and UC is critical. This webinar will cover the key requirements of E9-1-1 call routing, the different E9-1-1 call routing solutions available today, and how you can select the best E9-1-1 call routing solution for your organization.

E9-1-1 Feature Spotlight: On-Site Security Notification

In emergency situations, on-site security personnel are ideal first responders but often are not advised of the crisis until public safety arrives on-scene.

Security desk routing and notification features ensure on-site security personnel are immediately made aware of any E9-1-1 calls, and have the information they need to assist in a crisis. This webinar provides an overview of why on-site security personnel should be notified when someone on your network dials 9-1-1, the different standard and enhanced security notification methods available, and how you can easily and cost-effectively implement security desk routing and notification features in your own deployment.


West Corporation

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