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West Resources

E9-1-1 for a Single Large Campus

This webinar focuses on E9-1-1 for organizations with a single large campus. These deployments consist of UC systems serving a single campus with multiple buildings (i.e. colleges, universities, manufacturing plants, etc.). These deployments often include an on-site security team or police department. 9-1-1 calls are usually delivered to the on-site police department for triage or to local PSAPs via the LEC.

This architecture can present significant challenges for E9-1-1 such as determining the exact location of 9-1-1 callers who are highly nomadic (i.e. IP phones and soft phones) and ensuring that security are notified and have access to precise location information.

Download this webinar and learn how to:

  1. Deliver a caller’s precise location information to the PSAP.
  2. Maintain up-to-date caller-location information in the face of high phone mobility.
  3. Integrate on-site security personnel in the emergency response.

Advancements in Wireless Location Accuracy

This webinar discusses the FCC’s new Fourth Report and Order concerning wireless E9-1-1 location accuracy, and provides an overview of current and emerging solutions to help carriers comply with the new regulations in a cost-effective way.

V911plus: Providing Additional Features and Value for VoIP Service Providers

The purpose of this webinar is to present a new solution called V911plus that can bring new features and solutions to help your business grow.

Webinar: Improving Patient Experience through Routine Care Communication

This 30-minute webinar covers easy-to-implement steps for improving the patient experience and growing revenue through technology-enabled routine care outreach.

Webinar: Turn Your Contact Center Into A Patient-Centered Access Center

Are you ready to make your contact center the hub of patient-centered experiences? Empowered consumers and new business models create new demands that go beyond simple staffing and service levels. A patient-centered access center can extend population health management efforts and scale-up care coordination programs — you just need the right approach, technology, and performance metrics. Implementing a patient-centered access center is a journey and this program will provide the roadmap.

Adapting Your Contact Center for Multichannel Customers

Transforming your customer experience by adapting your contact center for multichannel customers.

What To Do When There’s Too Much To Do

Most people are already working as long and hard as they possibly can, often without seeing significant results. Even after attending “productivity improvement” classes, many professionals still find themselves wondering how they will ever catch up.

On-The-Go Productivity

Join social media expert Gail Martin as she shares her insider secrets on how to get more done in less time – no matter where life and work take you.

Virtual Environment Demo

The pharma digital revolution has arrived. More pharma and healthcare companies these days are adopting virtual technology as part of their training, marketing and even social media strategy. Virtual events provide a rich, interactive online space conducive to learning, teaching, training, collaborating and networking.