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West Resources

E9-1-1 for SMBs

This webinar focuses on E9-1-1 for small and medium businesses. These deployments usually consist of 50 to 500 users, either in a single building or spread out across multiple locations.

SMBs in a single location typically require that granular location information be provided to the local PSAP in order to meet state legislation. SMBs with multiple locations typically have their UC system in a central data center and require that 9-1-1 calls be routed to the Public Safety Answering Point (PSAP) in the caller’s regional area and not the PSAP serving the main office.

View this webinar and learn how to:

  1. Ensure emergency calls are sent to the correct PSAP.
  2. Deliver a caller’s accurate location information to the PSAP.
  3. Meet E9-1-1 requirements in a simple and cost-effective manner.

E911 for UCaaS

A critical component of any UCaaS solution is reliable and accurate E911 service. However, when it comes to providing E911 to their customers, UCaaS providers face several key challenges.

They also require a 911 solution that can meet the particular needs of any customer—including those with headquarter locations, branch offices, and teleworkers—without requiring intensive solution customization or manual administration.

View this webinar and learn how to:

  1. Ensure customer emergency calls are sent to the correct Public Safety Answering Point (PSAP).
  2. Deliver a caller’s accurate location information to the PSAP.
  3. Provide E911 support for customers with remote workers.
  4. Maintain up-to-date caller-location information in the face of high phone mobility.
  5. Integrate a customer’s on-site security team in the emergency response.
  6. Deploy a 911 solution that integrates with your delivery model.

E9-1-1 for a Single Large Campus

This webinar focuses on E9-1-1 for organizations with a single large campus. These deployments consist of UC systems serving a single campus with multiple buildings (i.e. colleges, universities, manufacturing plants, etc.). These deployments often include an on-site security team or police department. 9-1-1 calls are usually delivered to the on-site police department for triage or to local PSAPs via the LEC.

This architecture can present significant challenges for E9-1-1 such as determining the exact location of 9-1-1 callers who are highly nomadic (i.e. IP phones and soft phones) and ensuring that security are notified and have access to precise location information.

Download this webinar and learn how to:

  1. Deliver a caller’s precise location information to the PSAP.
  2. Maintain up-to-date caller-location information in the face of high phone mobility.
  3. Integrate on-site security personnel in the emergency response.

Advancements in Wireless Location Accuracy

This webinar discusses the FCC’s new Fourth Report and Order concerning wireless E9-1-1 location accuracy, and provides an overview of current and emerging solutions to help carriers comply with the new regulations in a cost-effective way.

V911plus: Providing Additional Features and Value for VoIP Service Providers

The purpose of this webinar is to present a new solution called V911plus that can bring new features and solutions to help your business grow.

Webinar: Improving Patient Experience through Routine Care Communication

This 30-minute webinar covers easy-to-implement steps for improving the patient experience and growing revenue through technology-enabled routine care outreach.

Webinar: Turn Your Contact Center Into A Patient-Centered Access Center

Are you ready to make your contact center the hub of patient-centered experiences? Empowered consumers and new business models create new demands that go beyond simple staffing and service levels. A patient-centered access center can extend population health management efforts and scale-up care coordination programs — you just need the right approach, technology, and performance metrics. Implementing a patient-centered access center is a journey and this program will provide the roadmap.

Adapting Your Contact Center for Multichannel Customers

Transforming your customer experience by adapting your contact center for multichannel customers.

What To Do When There’s Too Much To Do

Most people are already working as long and hard as they possibly can, often without seeing significant results. Even after attending “productivity improvement” classes, many professionals still find themselves wondering how they will ever catch up.

On-The-Go Productivity

Join social media expert Gail Martin as she shares her insider secrets on how to get more done in less time – no matter where life and work take you.