White Papers

A Guide to Solving Wireless Unified Communications (UC) E911 Challenges

The enterprise is going wireless, and your on-site security desk staff needs the tools to be able to quickly locate employees in the event of an emergency call. Unified Communications (UC) clients deployed on wireless devices are proliferating across the enterprise, and voice departments are increasingly deploying desk phones that connect to the network via Wi-Fi. Your UC tools and E911 solution must work together seamlessly to ensure that security desk personnel can quickly locate employees during emergencies.

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This At-a-Glance reviews the challenges that on-site security desk personnel face when trying to locate wireless emergency callers within enterprise campus environments. It covers the main location determination methodologies employed by technology solutions on the market today, to help you to determine which option is most effective for your network and wireless devices.

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E911 Solution for Cisco Jabber

The adoption of Cisco Jabber is gaining momentum, as enterprises look to its rich feature set to provide Unified Communications (UC) functionality for their users. However, if a user dials 911 from their Jabber client, can your organization locate them quickly to provide the required emergency assistance?

The Solution

West’s solution for Cisco Jabber offers complete E911 support. Emergency Gateway (EGW) provides automatic tracking for on-premises users, while the Remote Location Manager (RLM), an EGW module, enables location self-provisioning capabilities for off-site users. When deployed with Emergency Routing Service for Public Safety Answering Point (PSAP) connectivity, your enterprise can track an employee’s emergency location and deliver their call with the right location data to the correct PSAP for a timely emergency response.

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This At-A-Glance document reviews how West’s proven Cisco-certified E911 solution for Cisco Jabber gives your users the freedom to collaborate from anywhere, while keeping them safe.

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Monitor Your Enterprise’s 911 Calls with Three-Way Call Monitoring

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Innovative Notifications Suite Recognized by Frost & Sullivan

West Interactive Services was recognized for its innovative Proactive Notifications & Mobility solution suite with a 2015 Best Practices Award for Product Leadership the North American Contact Center Industry from Frost & Sullivan.

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How Customer Service Can Weather The Storm

“With inclement weather on the rise, the pressure is on UK utilities to deliver a higher standard of customer service before, during and after a storm. US utilities can offer some pointers…” West SVP Greg Ablett weighs in with Utility Week in this article, published February 19, 2016.

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Course Catalog

See West’s Safety Services line of business training catalog for call handling and technical certification.

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Text-to-9-1-1 Saves Lives: Understanding the Options for Text-to-9-1-1 Implmentation

The ability to send a text-to-9-1-1 is a reality. Text-to-9-1-1 can save lives in many scenarios; natural disasters, when wireless networks are heavily congested, in remote locations with weak radio signals or in unsafe situations when a voice call to 9-1-1 could put someone in greater danger.

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Unified Communications in Transition

Preserving your options and propelling your growth.

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The Rise of a Collaboration Enterprise

Driving profitable growth through pervasive collaboration.

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Business Communications as Your Growth Catalyst

Going beyond technology to focus on strategy impact.

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