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        West announces its recent acquisition of Nasdaq's Public Relations Solutions and Digital Media Services.. This acquisition will complement and broaden our portfolio of products and services, so clients can access the latest innovations in communications technology.
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        Through our Unified Communications line of business, West is simplifying technology applications, improving their performance and creating suites of services and solutions that meet our clients’ varying objectives. By focusing a large portion of our time, energy and investment in the Unified Communications space, we’re building connections with employees, partners, devices, supply chain links and beyond. Learn More
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        With a clear understanding of the challenges brands in all industries face, West Interactive Services applies nearly 30 years of experience designing and integrating leading technology for enterprises worldwide to create communication solutions that strengthen customer engagement. West’s cloud-based solutions are designed to increase productivity by enabling secure, seamless interaction across voice, mobile and other channels.
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        Our Specialized Agent Services line of business combines highly skilled subject matter experts with proven analytics and technology to provide solutions for the fast-growing healthcare market. In addition to being the leading provider of healthcare advocacy products and services, West also offers business-to-business sales across multiple verticals.
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        West Telecom Services connects people and unites networks by delivering interconnection services for all types of providers, including wireless, wireline, cable and voice over Internet protocol (VoIP). We operate a next-generation national network, providing carrier-grade interconnections, reducing costs and merging traditional telecom, mobile and IP technologies onto a common, efficient backbone.
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        Through our Safety Services line of business, we connect people to sources of protection and security by enabling organizations to locate, route, transport and deliver emergency communications. Our seamless, reliable solutions place us at the core of our nation’s emergency response infrastructure, supporting more than 290 million 9-1-1 calls each year. And, with each new advance in technology, we continue to evolve our portfolio of emergency communications services.
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  - Work At West
    
    By bringing advanced communications solutions to businesses across a wide variety of industries, West is everywhere. But we wouldn’t be anywhere without our employees. Our team members are responsible for supporting our clients, building our business, seeking out new technology and powering the more than 7 million connections our company makes each day. Whether you’re interested in IT, marketing, operations or one of our other career areas, there’s a place for you at West—and a culture that will keep you motivated, inspired and connected to the world around you.
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	E911 Solution for Cisco Jabber The adoption of Cisco Jabber is gaining momentum, as enterprises look to its rich feature set to provide Unified Communications (UC) functionality for their users. However, if a user dials 911 from their Jabber client, can your organization locate them quickly to provide the required emergency assistance? The Solution West’s solution for Cisco Jabber offers complete E911 support. Emergency Gateway (EGW) provides automatic tracking for on-premises users, while the Remote Location Manager (RLM), an EGW module, enables location self-provisioning capabilities for off-site users. When deployed with Emergency Routing Service for Public Safety Answering Point (PSAP) connectivity, your enterprise can track an employee’s emergency location and deliver their call with the right location data to the correct PSAP for a timely emergency response. Download the Solution Brief This At-A-Glance document reviews how West’s proven Cisco-certified E911 solution for Cisco Jabber gives your users the freedom to collaborate from anywhere, while keeping them safe. Download
	Monitor Your Enterprise’s 911 Calls with Three-Way Call Monitoring Included in all of West’s E911 solutions, the three-way call monitoring feature allows your enterprise’s security team to monitor 911 calls that are made within your organization. Giving your security personnel the ability to listen in on these 911 calls provides them with valuable situational awareness that can be used to reduce 911 response times and help save lives. (more…) Download
	Innovative Notifications Suite Recognized by Frost & Sullivan West Interactive Services was recognized for its innovative Proactive Notifications & Mobility solution suite with a 2015 Best Practices Award for Product Leadership the North American Contact Center Industry from Frost & Sullivan. Download
	How Customer Service Can Weather The Storm “With inclement weather on the rise, the pressure is on UK utilities to deliver a higher standard of customer service before, during and after a storm. US utilities can offer some pointers…” West SVP Greg Ablett weighs in with Utility Week in this article, published February 19, 2016. Download
	Course Catalog See West’s Safety Services line of business training catalog for call handling and technical certification. Download
	Text-to-9-1-1 Saves Lives: Understanding the Options for Text-to-9-1-1 Implmentation The ability to send a text-to-9-1-1 is a reality. Text-to-9-1-1 can save lives in many scenarios; natural disasters, when wireless networks are heavily congested, in remote locations with weak radio signals or in unsafe situations when a voice call to 9-1-1 could put someone in greater danger. Download
	Unified Communications in Transition Preserving your options and propelling your growth. Download
	The Rise of a Collaboration Enterprise Driving profitable growth through pervasive collaboration. Download
	Business Communications as Your Growth Catalyst Going beyond technology to focus on strategy impact. Download
	Information & Insight Series Unified communications and collaboration (UCC) is the coming together of all of a worker’s collaboration tools. This includes voice, video, data, mobile integration, presence, conferencing, video and other real-time collaborative applications. Its value proposition is multidimensional. UCC empowers workers to streamline the collaborative process, raising productivity to new heights, enables real-time collaboration (Exhibit 1) with coworkers, partners, customers and suppliers across the globe, and can significantly reduce communications costs. Download

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