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E911 Solution for Cisco Jabber

The adoption of Cisco Jabber is gaining momentum, as enterprises look to its rich feature set to provide Unified Communications (UC) functionality for their users. However, if a user dials 911 from their Jabber client, can your organization locate them quickly to provide the required emergency assistance?

The Solution

West’s solution for Cisco Jabber offers complete E911 support. Emergency Gateway (EGW) provides automatic tracking for on-premises users, while the Remote Location Manager (RLM), an EGW module, enables location self-provisioning capabilities for off-site users. When deployed with Emergency Routing Service for Public Safety Answering Point (PSAP) connectivity, your enterprise can track an employee’s emergency location and deliver their call with the right location data to the correct PSAP for a timely emergency response.

Download the Solution Brief

This At-A-Glance document reviews how West’s proven Cisco-certified E911 solution for Cisco Jabber gives your users the freedom to collaborate from anywhere, while keeping them safe.

Monitor Your Enterprise’s 911 Calls with Three-Way Call Monitoring

Included in all of West’s E911 solutions, the three-way call monitoring feature allows your enterprise’s security team to monitor 911 calls that are made within your organization. Giving your security personnel the ability to listen in on these 911 calls provides them with valuable situational awareness that can be used to reduce 911 response times and help save lives. (more…)

Innovative Notifications Suite Recognized by Frost & Sullivan

West Interactive Services was recognized for its innovative Proactive Notifications & Mobility solution suite with a 2015 Best Practices Award for Product Leadership the North American Contact Center Industry from Frost & Sullivan.

How Customer Service Can Weather The Storm

“With inclement weather on the rise, the pressure is on UK utilities to deliver a higher standard of customer service before, during and after a storm. US utilities can offer some pointers…” West SVP Greg Ablett weighs in with Utility Week in this article, published February 19, 2016.

Course Catalog

See West’s Safety Services line of business training catalog for call handling and technical certification.

Text-to-9-1-1 Saves Lives: Understanding the Options for Text-to-9-1-1 Implmentation

The ability to send a text-to-9-1-1 is a reality. Text-to-9-1-1 can save lives in many scenarios; natural disasters, when wireless networks are heavily congested, in remote locations with weak radio signals or in unsafe situations when a voice call to 9-1-1 could put someone in greater danger.

Unified Communications in Transition

Preserving your options and propelling your growth.

The Rise of a Collaboration Enterprise

Driving profitable growth through pervasive collaboration.

Business Communications as Your Growth Catalyst

Going beyond technology to focus on strategy impact.

Information & Insight Series

Unified communications and collaboration (UCC) is the coming together of all of a worker’s collaboration tools. This includes voice, video, data, mobile integration, presence, conferencing, video and other real-time collaborative applications. Its value proposition is multidimensional. UCC empowers workers to streamline the collaborative process, raising productivity to new heights, enables real-time collaboration (Exhibit 1) with coworkers, partners, customers and suppliers across the globe, and can significantly reduce communications costs.

West Corporation