About Us
Services & Solutions
- - West Services
  - Digital Media
    - - Solutions
        GlobeNewswire Distribution
        
        Webcasting & Streaming
        
        Monitoring
        
        Webhosting
        
        Targeting
      - Digital Media
        Our suite of solutions enables PR, IR, corporate communications and marketing professionals to deliver product announcements, investor days, marketing webinars, employee town halls―the events and announcements that build brand, drive sales and engage key audiences for your business.
  - Unified Communications Services
    - - Solutions
        Cloud Contact Center
        
        Conferencing & Collaboration
        
        Hosted Voice & Networks
        
        Webinars & Enterprise Streaming
      - Unified Communications Services
        
        Through our Unified Communications line of business, West is simplifying technology applications, improving their performance and creating suites of services and solutions that meet our clients’ varying objectives. By focusing a large portion of our time, energy and investment in the Unified Communications space, we’re building connections with employees, partners, devices, supply chain links and beyond. Learn More
  - Interactive Services
    - - Solutions
        IVR & Self-Service
        
        Proactive Notifications & Mobility
        
        Cloud Contact Center
        
        CX Design & Methodology
      - Interactive Services
        
        With a clear understanding of the challenges brands in all industries face, West Interactive Services applies nearly 30 years of experience designing and integrating leading technology for enterprises worldwide to create communication solutions that strengthen customer engagement. West’s cloud-based solutions are designed to increase productivity by enabling secure, seamless interaction across voice, mobile and other channels.
        Learn More
  - Specialized Agent Services
    - - Solutions
        Revenue Generation
        
        Health Advocate
      - Specialized Agent Services
        
        Our Specialized Agent Services line of business combines highly skilled subject matter experts with proven analytics and technology to provide solutions for the fast-growing healthcare market. In addition to being the leading provider of healthcare advocacy products and services, West also offers business-to-business sales across multiple verticals.
        Learn More
  - Telecom Services
    - - Solutions
        Cloud Voice & Messaging
        
        Tandem Voice Services for Carriers
      - Telecom Services
        
        West Telecom Services connects people and unites networks by delivering interconnection services for all types of providers, including wireless, wireline, cable and voice over Internet protocol (VoIP). We operate a next-generation national network, providing carrier-grade interconnections, reducing costs and merging traditional telecom, mobile and IP technologies onto a common, efficient backbone.
        Learn More
  - Safety Services
    - - Solutions
        Public Safety
        
        Carrier Services
        
        Enterprise E911 Solutions
        
        Alarm & Security
        
        Next Generation + i3 Solutions
        
        IoT/M2M
      - Safety Services
        
        Through our Safety Services line of business, we connect people to sources of protection and security by enabling organizations to locate, route, transport and deliver emergency communications. Our seamless, reliable solutions place us at the core of our nation’s emergency response infrastructure, facilitating more than 440 million 9-1-1 transactions each year. And, with each new advance in technology, we continue to evolve our portfolio of emergency communications services.
        Learn More
Industries
Investors
Careers
Resources

White Papers

IntradoResourcesWhitepapers4

White Papers

Sort By:

West Resources All Resources
	E911 UCaaS Solution for Cisco Hosted Collaboration Solution (HCS) Many enterprises today are making the strategic decision to move their Unified Communications capabilities to the cloud with HCS, Cisco’s UC as a Service (UCaaS) offering. (more…) Download
	A Guide to Solving Wireless Unified Communications (UC) E911 Challenges The enterprise is going wireless, and your on-site security desk staff needs the tools to be able to quickly locate employees in the event of an emergency call. Unified Communications (UC) clients deployed on wireless devices are proliferating across the enterprise, and voice departments are increasingly deploying desk phones that connect to the network via Wi-Fi. Your UC tools and E911 solution must work together seamlessly to ensure that security desk personnel can quickly locate employees during emergencies. Download the Guide This At-a-Glance reviews the challenges that on-site security desk personnel face when trying to locate wireless emergency callers within enterprise campus environments. It covers the main location determination methodologies employed by technology solutions on the market today, to help you to determine which option is most effective for your network and wireless devices. Download
	E911 Solution for Cisco Jabber The adoption of Cisco Jabber is gaining momentum, as enterprises look to its rich feature set to provide Unified Communications (UC) functionality for their users. However, if a user dials 911 from their Jabber client, can your organization locate them quickly to provide the required emergency assistance? The Solution West’s solution for Cisco Jabber offers complete E911 support. Emergency Gateway (EGW) provides automatic tracking for on-premises users, while the Remote Location Manager (RLM), an EGW module, enables location self-provisioning capabilities for off-site users. When deployed with Emergency Routing Service for Public Safety Answering Point (PSAP) connectivity, your enterprise can track an employee’s emergency location and deliver their call with the right location data to the correct PSAP for a timely emergency response. Download the Solution Brief This At-A-Glance document reviews how West’s proven Cisco-certified E911 solution for Cisco Jabber gives your users the freedom to collaborate from anywhere, while keeping them safe. Download
	Monitor Your Enterprise’s 911 Calls with Three-Way Call Monitoring Included in all of West’s E911 solutions, the three-way call monitoring feature allows your enterprise’s security team to monitor 911 calls that are made within your organization. Giving your security personnel the ability to listen in on these 911 calls provides them with valuable situational awareness that can be used to reduce 911 response times and help save lives. (more…) Download
	Innovative Notifications Suite Recognized by Frost & Sullivan West Interactive Services was recognized for its innovative Proactive Notifications & Mobility solution suite with a 2015 Best Practices Award for Product Leadership the North American Contact Center Industry from Frost & Sullivan. Download
	How Customer Service Can Weather The Storm “With inclement weather on the rise, the pressure is on UK utilities to deliver a higher standard of customer service before, during and after a storm. US utilities can offer some pointers…” West SVP Greg Ablett weighs in with Utility Week in this article, published February 19, 2016. Download
	Course Catalog See West’s Safety Services line of business training catalog for call handling and technical certification. Download
	Text-to-9-1-1 Saves Lives: Understanding the Options for Text-to-9-1-1 Implmentation The ability to send a text-to-9-1-1 is a reality. Text-to-9-1-1 can save lives in many scenarios; natural disasters, when wireless networks are heavily congested, in remote locations with weak radio signals or in unsafe situations when a voice call to 9-1-1 could put someone in greater danger. Download
	Unified Communications in Transition Preserving your options and propelling your growth. Download
	The Rise of a Collaboration Enterprise Driving profitable growth through pervasive collaboration. Download